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sunshine090871
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Q: switched to android and cannot get text messages

I switched from Sprint to AT&T, iPhone to HTC One.

No one that has iPhone can text me now.

I have turned off iMessage and done everything that I was advised to do.

AT&T says it's not a network issue.

Help........

 

Thanks

iPhone 4S

Posted on Mar 31, 2014 6:05 AM

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sunshine090871

Q: switched to android and cannot get text messages

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  • by pedro d,

    pedro d pedro d Apr 2, 2014 9:06 AM in response to sunshine090871
    Community Specialists
    Apr 2, 2014 9:06 AM in response to sunshine090871

    Hello there, sunshine090871.

     

    The following Knowledge Base article offers up some great, in-depth steps for troubleshooting Messages on your iPhone:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    If after following the initial steps recommended, the issue persists, the following section should prove useful:

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.