My touch screen is non responsive. Cannot access phone. Can't get serial number for website assistance. Help.

Question

Level 1

0 points

My touch screen is non responsive. Cannot access phone. Can't get serial number for website assistance. Help.

Hi there,

My iPhone 5C touch-screen is suddenyl unresponsive and does not allow me access to any information as I cannot "Slide to Open". Siri seems to be somewhat operational as can be accessed from the round button. However, Siri cannot bypass the slide operation. I have tried resetting and it did not change anything. I purchased the device five months ago in the U.S. but live in the Middle East. Any suggestions? I could sure use some assistance here... Thanks in advance.

iPhone 5c, iOS 7.1

Posted on Mar 31, 2014 10:26 AM

Reply

Answer 1

varjak paw

Level 10

170,200 points

Mar 31, 2014 10:29 AM in response to itaiger32

Try restoring it as in the instructions in the article from which you came. If you are unable to restore, you may be able to force the iPhone into Recovery Mode and restore via these instructions:

http://support.apple.com/kb/HT1808

If that also fails, or restoring does not bring the touch screen back, then you will probably need to get the iPhone serviced, and Apple will do that only in the US. You would need to take the iPhone to the US yourself or send it to someone you know there who could get it serviced and then ship it back to you.

Regards.

Reply

Answer 2

itaiger32 Author

Level 1

0 points

Mar 31, 2014 11:08 AM in response to varjak paw

Hi Varjak,

Thanks for that. I tried restoring it and it seemed to work at first, but after a few minutes it went into "Screen Lock" and now I cannot access the touch screen again.

Any suggestions?

Reply

Answer 3

varjak paw

Level 10

170,200 points

Mar 31, 2014 11:41 AM in response to itaiger32

If you restored to factory settings, haven't installed any third-party apps or restored your backup, and the problem persists, then it's probably a hardware problem.

Regards.

Reply

Answer 4

itaiger32 Author

Level 1

0 points

Mar 31, 2014 12:05 PM in response to varjak paw

Thanks again Varjak,

I restored again and the problem seems to have resolved itself for the moment.

You've been a lot of help, much apreciated.

🙂

Reply