6 Replies Latest reply: Mar 31, 2014 11:49 AM by savannah22714
savannah22714 Level 1 (0 points)

i changed my ipod lock screen password and the locked my device (ipod touch 4th generation) and i tried to get back into my ipod to check a message and i had my password wrong i tried as many variations as i could think and it wouldnt accpet any of them. i contacted apple support and went through what i though was the recovery process to recover my ipod and set it back to factory mode and get back to everything and itunes said i was downloading something that i assumed was recovery mode. so now i turned my ipod back on and it still has the password on it and has not reset anything i do not know what i did wrong please help me.