i have gone through all the steps above and the connect to itunes symblo never went away, it finished downloading and im still logged out im not sure if i recovered it or not. Please help.

Question

i have gone through all the steps above and the connect to itunes symblo never went away, it finished downloading and im still logged out im not sure if i recovered it or not. Please help.

i changed my ipod lock screen password and the locked my device (ipod touch 4th generation) and i tried to get back into my ipod to check a message and i had my password wrong i tried as many variations as i could think and it wouldnt accpet any of them. i contacted apple support and went through what i though was the recovery process to recover my ipod and set it back to factory mode and get back to everything and itunes said i was downloading something that i assumed was recovery mode. so now i turned my ipod back on and it still has the password on it and has not reset anything i do not know what i did wrong please help me.

Posted on Mar 31, 2014 11:13 AM

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Answer 1

lllaass

Level 10

210,411 points

Mar 31, 2014 11:17 AM in response to savannah22714

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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Answer 2

Mar 31, 2014 11:32 AM in response to lllaass

i now put my device in DFU mode and now it wont do anything i dont know what im doing

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Answer 3

lllaass

Level 10

210,411 points

Mar 31, 2014 11:36 AM in response to savannah22714

When you placed the iPod in either recovery mode or DFU mode does iTunes see the iPod?

If so what happens when you click on Restore?

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Answer 4

Mar 31, 2014 11:39 AM in response to lllaass

No it does not see the ipod at all

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Answer 5

lllaass

Level 10

210,411 points

Mar 31, 2014 11:44 AM in response to savannah22714

Try on another conmputer and/or:

iOS: Device not recognized in iTunes for Mac OS X

Or

See

iOS: Device not recognized in iTunes for Windows

- I would start with

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

or

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

- New cable and different USB port

- Run this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Also see:

iPod not recognised by windows iTunes

Troubleshooting issues with iTunes for Windows updates

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Answer 6

Mar 31, 2014 11:49 AM in response to lllaass

would this be ables to be solved in the apple store if i brought it in. i am not very good at all with technology and if i could bring it in for someone else to do it that would be great.

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