Home sharing not showing up

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Level 1

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Home sharing not showing up

Hi,

I have a MacBook Pro 13" OS X Version 10.9.2 and Windows 7 Dell. I mainly download songs with my windows and copy it to the one in MacBook. I was able to do that for a while but for some reasons 'Shared' does not show up on my itunes in MacBook anymore, although both itunes on book computers are open with home sharing turned on and 'share my library on my local network' being ticked. I have tried turing home sharing on and off, restarting both computers, closing and reoppening itunes, and even uninstalling and installing itunes on my windows, yet 'Shared' still does not show up on the itunes in MacBook.

Are there any solutions to this problem and please help me out. Thanks 🙂

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 31, 2014 11:31 AM

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Answer 1

matt00

Level 5

4,041 points

Apr 2, 2014 6:26 AM in response to lhwy2

Hey lhwy2,

Thanks for the question, and great troubleshooting so far. The following resource provides some great information about troubleshooting home sharing. Because you have done a great job so far, you can probably skip to Step 4.

Troubleshooting Home Sharing

http://support.apple.com/kb/TS2972

Thanks,

Matt M.

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Answer 2

lhwy2 Author

Level 1

0 points

Apr 3, 2014 4:21 AM in response to matt00

Hi Matt00,

Thanks for your reply and link to the troubleshooting home sharing page. I checked all the steps listed in the page yet home sharing on my mac is still not showing up. To give further information, I have only one router and one wifi network and none of my devices are using VPN. As stated in my previous post, I have quitted and reopened itunes on both of my devices (step 6), restarted my router (step 7) while both my devices are on (step 8). I also turned off my firewall on my mac. However, the problem still persists and home sharing (my mac itunes name) only appear on my windows but not on my mac. I also attched a screenshot on my mac itunes to give you better insight into the problem. Once again thanks for your reply and please suggest what other solutions i could do.

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Answer 3

matt00

Level 5

4,041 points

Apr 3, 2014 10:12 AM in response to lhwy2

Hey lhwy2,

Thanks for the follow up and additional information. If your issue persists after following all of the troubleshooting steps, you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action

Thanks,

Matt M.

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Answer 4

lhwy2 Author

Level 1

0 points

Apr 4, 2014 3:02 AM in response to lhwy2

Thanks Matt M. for your reply and link to the contact to the Apple Support Group. However, is there any other way of troubleshooting home sharing apart from having to pay $19.00 to contact the Apple support Group?

Thanks,

Linn

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Answer 5

lhwy2 Author

Level 1

0 points

Apr 21, 2014 10:00 AM in response to lhwy2

I have finally solved the home sharing not appearing on my mac itunes problem. After hours of scrolling through forums and forums, I stomped upon a post about requiring the network to be the same for both computers. I checked with McAfee network preferences and found that it is set to Public whereas network on my windows is set to work. I just changed the network to home and home sharing appeared instantly on itunes. It is successfully syncing between my devices now.🙂

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Answer 6

Apr 22, 2014 2:47 AM in response to lhwy2

This problem seems to be all over the web and forums in different forms. I have spent many hours (days!) trying to fix this. I followed your note and it restored the icon for sharing to iTunes immediately. Many thanks. I assumed that the network must be the same for all my devices since they were on the same LAN/WLAN, did not realise that public/Private settings made any difference and not sure why it had changed. Spread the word!!

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Answer 7

Apr 24, 2014 6:24 AM in response to Twinkleten

I updated to iOS 7.1.1 and home sharing started to work again.

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