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Why does my MacBook 10.6.8 not recognize my iPhone 5c 7.1?

I have a 5c onto which I downloaded the recent update for security reasons. My MacBook does not recognize it, and my iPhoto does not see pictures to import. Please advise me. Thanks.

iMac, Mac OS X (10.3.9)

Posted on Mar 31, 2014 12:11 PM

Reply
2 replies

Apr 2, 2014 10:12 AM in response to confused neophyte

Hello confused neophyte,


I would be concerned as well if my iPhone was not recognized by iTunes or iPhoto. I recommend the following steps for the issue you described:


Follow these steps to resolve your issue:

  1. Ensure that your Mac meets the minimum system requirements for youriPhone, iPad, or iPod touch.
  2. Install software updates on your Mac.
    Note: If an iTunes update is available, apply the update.http://apple.com/itunes/download
  3. Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer'sspecifications.
  4. Disconnect other USB devices and connect your device directly to a USB port on your Mac.
  5. Restart your Mac.

Additional Information

In rare circumstances, your device may be recognized after reinstalling iTunes, but after you restart your Mac, the device may not be recognized again. If this happens and you're using Mac OS X v10.6 Snow Leopard, please follow these steps.


iOS: Device not recognized in iTunes for Mac OS X

http://support.apple.com/kb/TS1591


Thank you for using Apple Support Communities.


Best,

Sheila M.

Why does my MacBook 10.6.8 not recognize my iPhone 5c 7.1?

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