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iPod Touch will not show up in iTunes anymore

Hello. I have had my iPod Touch since 2011 and just recently I could not get it to show up in iTunes when I put the USB cable in to sync it. What ends up happening instead is a window appears showing my Apple iPod. I can click it and go into the Internal Storage which only shows my pictures and videos taken with the camera, but no music.


So I tried almost all of the troubleshooting steps here on iTunes support (except for starting all over erasing all songs and data because I am not ready to do that and I do not believe it would do anything with the synchronization process), and unfortunately nothing has worked. I tried the running as admin and compatibility mode and it still just comes up with that window whenever I connect. I ran the diagnostics and the iPod is not showing up (the only red X). I have Windows 8. Is there anything I can do to make iTunes recognize that the iPod is connected to the laptop?

iPod touch, iOS 7.1

Posted on Mar 31, 2014 4:38 PM

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2 replies

Mar 31, 2014 4:40 PM in response to chilipepper91

See

iOS: Device not recognized in iTunes for Windows

- I would start with

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

- New cable and different USB port

- Run this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Also see:

iPod not recognised by windows iTunes

Troubleshooting issues with iTunes for Windows updates

- Try on another computer to help determine if computer or iPod problem

iPod Touch will not show up in iTunes anymore

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