iCloud backup storage issues
I have bought additional iCloud storage but my phone still gives message cant backup because not enough storage. Whats the use of extra storage then if it doesn' fix the problem.
iPhone 5
I have bought additional iCloud storage but my phone still gives message cant backup because not enough storage. Whats the use of extra storage then if it doesn' fix the problem.
iPhone 5
Hi MettieMerie!
Here is an article that can help you address this backup issue:
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/ts3992
I can't back up because there's not enough storage available.
If your iCloud storage reaches its maximum capacity, you can take any of the following actions:
- Purchase more storage.
- Create a smaller backup. Tips for creating a smaller backup:
- Select which apps to back up. Include only the apps that contain important data.
- Reduce the size of your Camera Roll backup by deleting unwanted photos and videos before backing up. Optionally save the photos and videos to your computer before deleting them.
- Turn off backup for Camera Roll, especially if you already back up your Camera Roll to your computer. (Your iCloud Photo Stream is not a backup of your Camera Roll.)
- Delete old messages from your device, especially messages with attachments. To delete a message, swipe over it, then tap Delete.
- Delete items that you no longer need from iCloud, optionally saving them to your computer before deleting them. For example, you can:
- Delete old backups, such as backups for devices you no longer have.
- Delete app data or documents.
- Delete old email messages, especially messages with attachments.
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden
iCloud backup storage issues