HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups

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Char93

Q: Internet problem

iPhone 5s is not showing 3G or 4g and I can't connect to the internet unless I use wifi it's only a couple weeks old. I have done everything ... Help!

iPhone 5s, iOS 7.1, Brand new aswell

Posted on Apr 1, 2014 1:07 AM

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Q: Internet problem

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  • by RajaRani,

    RajaRani RajaRani Apr 1, 2014 4:00 AM in response to Char93
    Level 4 (1,450 points)
    iPhone
    Apr 1, 2014 4:00 AM in response to Char93

    Does the plan you bought from the carrier allows data ?

     

     

    Check Settings > Cellular. Are Cellular Data 3G, LTE etc. tabs on ?

     

     

    Reset Network Settings. Under Settings > General > Reset

     

    Talk to your service provider.

     

    Still no joy, time for Genius Bar visit.