Mbp/Mavericks suddenly hangs/freezes

Question

Hi all,I have an early 2011 13" mbp (Intel Core i5) with 8G RAM and a Seagate Momentus XT hybrid drive (750G), which until yesterday has been running like a dream.  Never freezes or hangs, Photoshop, statistical packages, and other big apps load immediately, and rebooting takes 20 seconds or so.  I love it.  Of note, I added Windows 8 on a bootcamp partition a few weeks ago.Yesterday I took it to the Genius Bar to get a key replaced (kept popping off).  When I got home and restarted, I started having problems.  About 30-60 seconds after a reboot, I get the beach ball of death for 1-2 minutes. (I can use the computer normally until it starts).  Then randomly during use (maybe every 5-20 minutes, or sometimes less), it will do the same thing- become unresponsive and give me the beach ball- and then it un-freezes.Here&#x27;s what I&#x27;ve tried:- removing startup items (only Google Drive, but note: Junos Pulse starts automatically and can&#x27;t be removed from startup)- Verify disk (in normal mode and safe mode)- Verify/repair permissions (normal and safe mode)- Apple Hardware Test via internet (regular and extended testing)- Resetting the PRAM- Checking for updates- Checking for HDD firmware updatesAny ideas?  It&#x27;s getting frustrating.Thanks in advance!

BobRz · Accepted Answer

I&#x27;ve heard that Google drive causes some problems for Mavericks users, but I don&#x27;t use it myself so can&#x27;t verify that. Also...http://forums.juniper.net/t5/SSL-VPN/uninstall-junos-pulse-os-x/td-p/148888

rsterl · Answer

Thanks for the reply.  I have disabled Google drive, and I close Junos as soon as it opens (thanks for the link- unfortunately, I have to keep it on my computer, but it&#x27;d be nice if I could keep it from running at startup!).  Despite neither of the programs running, I still get occasional hangs ("occasional" meaning every 15-20 minutes or less), and always a bigger one after startup.Any ideas?

BobRz · Answer

You could try booting to your Recovery partition and running Disk Utility from there with the repair option. If that doesn&#x27;t do it, run Etrecheck and post the report here so we can see if anything else is going on. You don&#x27;t have any junk like MacKeeper or Norton Utilities running, do you?http://www.etresoft.com/etrecheck

rsterl · Answer

No MacKeeper or Norton.  I booted to recovery and ran the disk utility.  Here&#x27;s my Etrecheck log:Hardware Information:          MacBook Pro (13-inch, Early 2011)          MacBook Pro - model: MacBookPro8,1          1 2.3 GHz Intel Core i5 CPU: 2 cores          8 GB RAMVideo Information:          Intel HD Graphics 3000 - VRAM: 512 MBSystem Software:          OS X 10.9.2 (13C64) - Uptime: 0 days 0:0:29Disk Information:          MATSHITADVD-R   UJ-898            ST750LX003-1AC154 disk0 : (750.16 GB)                    EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) / [Startup]: 690.51 GB (443.71 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB                     BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 58.79 GB (36.42 GB free)USB Information:          Apple Computer, Inc. IR Receiver           Apple Inc. FaceTime HD Camera (Built-in)           Apple Inc. Apple Internal Keyboard / Trackpad           Apple Inc. BRCM2070 Hub                     Apple Inc. Bluetooth USB Host Controller FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_busKernel Extensions:          com.seagate.driver.PowSecDriverCore          (5.2.4 - SDK 10.4)          com.antecea.driver.AnteceaAudioDrv          (1.0.0 - SDK 10.6)          com.netralia.driver.VBMicDriver          (1.0.0 - SDK 10.7)          com.netralia.driver.VBSpeakerDriver          (1.0.0 - SDK 10.7)Startup Items:          ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSoundLaunch Daemons:          [System] com.adobe.fpsaud.plist 3rd-Party support link          [System] com.adobe.SwitchBoard.plist 3rd-Party support link          [System] com.barebones.authd.plist 3rd-Party support link          [System] com.barebones.textwrangler.plist 3rd-Party support link          [System] com.bombich.ccc.plist 3rd-Party support link          [System] com.google.keystone.daemon.plist 3rd-Party support link          [System] com.klieme.TimeMachineScheduler.plist 3rd-Party support link          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link          [System] net.juniper.AccessService.plist 3rd-Party support link          [System] net.juniper.UninstallPulse.plist 3rd-Party support linkLaunch Agents:          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link          [System] com.amazon.sendtokindle.launcher.plist 3rd-Party support link          [System] com.google.keystone.agent.plist 3rd-Party support link          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link          [System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link          [System] net.juniper.pulsetray.plist 3rd-Party support linkUser Launch Agents:          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link          [not loaded] com.spotify.webhelper.plist 3rd-Party support linkUser Login Items:          NoneInternet Plug-ins:          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          Unity Web Player: Version: UnityPlayer version 3.4.2f3 - SDK 10.5 3rd-Party support link          Default Browser: Version: 537 - SDK 10.9          Flip4Mac WMV Plugin: Version: 2.4.0.11 3rd-Party support link          NP_2020Player_WEB: Version: 5.0.91.0 - SDK 10.6 3rd-Party support link          Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          QuickTime Plugin: Version: 7.7.3          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link          iPhotoPhotocast: Version: 7.0 - SDK 10.8          CouponPrinter-FireFox_v2: Version: Version 1.1.6 3rd-Party support link          JavaAppletPlugin: Version: Java 7 Update 45 Outdated! UpdateSafari Extensions:          autocomplete: Version: 1.0          Zotero Connector: Version: 4.0.8          AdBlock: Version: 2.6.18          Exposer: Version: 1.1          Pinterest: Version: 1.0Audio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9User Internet Plug-ins:          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link3rd Party Preference Panes:          Flash Player  3rd-Party support link          Flip4Mac WMV  3rd-Party support link          Growl  3rd-Party support link          Java  3rd-Party support link          Launchpad-Control  3rd-Party support link          Perian  3rd-Party support link          ArcanaStartupSound  3rd-Party support link          TimeMachineScheduler  3rd-Party support linkOld Applications:          /Library/Application Support/Microsoft/MERP2.0                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app          /Applications/Microsoft Office 2011/Office                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    My Day:          Version: 14.2.3 - SDK 10.5 3rd-Party support link                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link          /Applications/Microsoft Office 2011                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.appTime Machine:          Skip System Files: NO          Mobile backups: OFF          Auto backup: YES          Volumes being backed up:                    Macintosh HD: Disk size: 643.08 GB Disk used: 229.85 GB          Destinations:                    TIMEMACHINE [Network] (Last used)                    Total size: 465.44 GB                     Total number of backups: 43                     Oldest backup: 2013-07-17 08:04:20 +0000                     Last backup: 2014-04-01 01:27:15 +0000                     Size of backup disk: Too small                              Backup size 465.44 GB &lt; (Disk used 229.85 GB X 3)          Time Machine details may not be accurate.          All volumes being backed up may not be listed.Top Processes by CPU:              16%          mds_stores               3%          WindowServer               2%          EtreCheck               2%          mds               0%          coreservicesdTop Processes by Memory:          66 MB          CalendarAgent          57 MB          mds_stores          57 MB          soagent          57 MB          SystemUIServer          57 MB          com.apple.internetaccountsVirtual Memory Information:          4.89 GB          Free RAM          1.75 GB          Active RAM          175 MB          Inactive RAM          1.19 GB          Wired RAM          151 MB          Page-ins          0 B          Page-outsThanks again!

rsterl · Answer

Overall symptoms make it look like something&#x27;s eating up memory, but the activity monitor doesn&#x27;t show anything strange (Safari&#x27;s taking up 90-115% CPU, but I&#x27;m not sure if that&#x27;s normal or not, and I get these symptoms even without Safari running).The applications folder takes a second to show icons, which is also new.  The regular hangs with the beach ball are killing me.  Any suggestions would be appreciated!Thanks!

BobRz · Answer

Try getting rid of the Seagate software. I&#x27;m not sure what the other kernel extensions here are, but I know the drive software can cause issues.Kernel Extensions:          com.seagate.driver.PowSecDriverCore          (5.2.4 - SDK 10.4)          com.antecea.driver.AnteceaAudioDrv          (1.0.0 - SDK 10.6)          com.netralia.driver.VBMicDriver          (1.0.0 - SDK 10.7)          com.netralia.driver.VBSpeakerDriver          (1.0.0 - SDK 10.7)

Linc Davis · Answer

When you have the problem, note the exact time: hour, minute, second.    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.   Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.Make sure the title of the Console window is All Messages. If it isn&#x27;t, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don&#x27;t see that menu, selectView ▹ Show Log Listfrom the menu bar.Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough. It is never necessary or helpful to post more than about 100 lines. "The more, the better" is not the rule here.Please do not indiscriminately dump thousands of lines from the log into this discussion.   Important: Some private information, such as your name, may appear in the log. Anonymize before posting.