2 Replies Latest reply: Apr 1, 2014 7:37 AM by Philj1
Philj1 Level 1 (0 points)

When I go onto my contacts screen and touch on a name to get up the number to make a call the name just highlights in grey and nothing happens or the screen just locks up. Only started happening today. Have tried switching on and off but it still happens. Any help or advice much appreciated.

iPhone 5s, iOS 7.1
  • AmishCake Level 6 (9,282 points)

    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).


    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • Philj1 Level 1 (0 points)

    Thank you very much for the quick reply both helped and the problem is now solved :)