email not downloading attachments
Iphone had been downloding attachments from emails all of sudden no longer does so
iPhone 4S, iOS 7.1
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User profile for user:
sheila_m.
User level:
Community Specialist
Hello golfchino,
Thank you for the details of the issue you are experiencing with your email account on your iPhone. I have a few of suggestions for this:
First, I recommend quitting the Mail application on your iPhone using these steps:
- Double-click the Home button.
- Swipe left or right until you have located the app you wish to close.
- Swipe the app's preview up to close it.
http://support.apple.com/kb/ht5137
If the issue persists after quitting and relaunching the Mail app, I recommend the following steps (I recommend testing after each step to see if the issue is resolved):
- Restart your iOS device.
- Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
http://support.apple.com/kb/ts3899
Thank you for using Apple Support Communities.
Best,
Sheila M.