iPhone Apple logo to black screen

Last night my phone randomly became unresponsive to clicking the home or power buttons and was stuck at a black screen. I had another phone call me and my phone actually rang and vibrated, but the screen was still black. Then I looked up what the problem was and saw that I needed to reset my phone by holding the power and home buttons for a while. After doing this I saw the apple logo appear and thought it was fixed, but it is not.

Now the phone will just stay at the apple logo screen for a while, then the apple logo will disappear (but the screen is still slightly backlit), then it will go back to the apple logo a short time later. I let my phone do this until it finally ran out of power but when I plugged it in and charged it, it just kept on doing the same thing. I also tried putting my phone into DFU mode: by holding the power and home buttons for a while until the screen went black then releasing the power button but continuing to hold the home button. However after doing this and plugging my phone into my computer it did not recognize it and my phone just went back into the same old cycle. I just want a working phone back so someone please help me! I don't care if I have to restore it.

[Re-Titled by Host]

iPhone 5, iOS 7.1

Posted on Apr 1, 2014 7:27 AM

Top-ranking reply

MiniTsunami

Level 1

20 points

Posted on Jul 23, 2015 6:21 PM

If that doesn't work, try putting your device in recovery mode this way:

Plug the device into the computer and hold down both the sleep/wake and home button together until the iTunes logo appears on the phone.

Sometimes when your device is in a reboot loop this is the best way to put it into recovery mode.

Normal Recovery Mode Steps:

1: Disconnect all cables from your device.

2: Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.

2(alt): If the device is unresponsive you may need to power down the device by holding both the Sleep/Wake and Home button together and then release them immediately when the screen goes black.

3: Ensure that the device is fully powered down

4: Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.

5: Continue holding the Home button until you see the Connect to iTunes screen.

6: If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.

7: Click the "Restore" Button. Then click "Restore & Update"

View in context

56 replies

Oct 6, 2015 4:24 PM in response to NM_Apple_User

You cannot downgrade iOS to a version lower than the most recent version installed. As I don't want to scroll back through that long log, have you attempted a DFU restore? And using a different computer? Do you have the latest version of iTunes (12.3) Note that it requires Windows 7 or later, or a recent version of Mac OS X (I've forgotten which one).

Oct 6, 2015 4:37 PM in response to Lawrence Finch

I have tried on multiple computers, both Mac and PC (fully updated). Was not aware that you absolutely cannot go back to a previous build.

I've spent about all the time I care to on this project. Pretty surprised though that there is not a solution.

Oct 19, 2015 8:59 AM in response to MiniTsunami

THX!!!!!!!!!! this is so helpful for my ipod 5. i shut it off because theres a little trick where if you completely shut off your device when its locked and then turn it on again, it will be unlocked, but this time all it gave me was the White Screen of Death, and its unresponsive. Thank You!!!!! 🙂

Apr 21, 2017 12:35 AM in response to Lawrence Finch

Yes, probably this should be the solution, coz did tried all possible options on in internet. And recently I changed its battery, I guess there might be some loose connection or battery might have gone dead again :-( iPhone Model - iPhone5 iOS version - 10.0.2

Oct 5, 2015 6:29 AM in response to dannthemann

See: If you see error 4005, 4013, or 4014 when you restore your iOS device - Apple Support

Apr 17, 2017 4:13 PM in response to frud

Follow the instructions here: If your iPhone, iPad, or iPod touch won't turn on - Apple Support

turingtest2

Level 10

278,119 points

May 2, 2017 1:26 AM in response to Edwardsyanosh

Try If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support.

tt2

Jul 24, 2015 5:32 PM in response to MiniTsunami

hello MiniTsunami Thank You

I did the recovery mode I did a full restore like when it was new this afternoon and it works great 🙂🙂🙂

Aug 13, 2015 3:15 PM in response to jacob_needs_help

Awesome! I'm glad to hear you were both able to get your phones back in action!

Omarkaa

Level 1

9 points

Aug 18, 2015 1:19 PM in response to jacob_needs_help

sorry but..mee too on ios 8.3 whhhhhhhhhy apple are u making on us that😢

Oct 5, 2015 6:40 AM in response to Lawrence Finch

Thank you for your help. I have tried all that with no luck.

Oct 5, 2015 6:45 AM in response to dannthemann

Then contact Apple, as it says at the end. This forum is not Apple; it is a user-to-user support forum. You need to use the online chat, call, or visit an Apple store.

Jan 11, 2017 12:50 PM in response to MiniTsunami

I have done what you said,my phone has come up with the charging sign and the itunes sign but its still not doing anything....?

Jan 11, 2017 12:52 PM in response to jacob_needs_help

I had the same problem, nowl my phone is stuck on the charging sign and the itunes side.... i really dont know what to do?

Jan 11, 2017 12:57 PM in response to MiniTsunami

I had the same problem as the other person, i did what you said to do but my phone is black with the charging logo and itunes logo above it, was do i do?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone Apple logo to black screen