An apple genius told me there was water damage in my iPhone 5 today which was the cause of the problems I am experiencing and suggested I pay £209 to replace it, I have since checked the LCI and it shows no sign of water contact. Why are they lying???

Question

Level 1

8 points

An apple genius told me there was water damage in my iPhone 5 today which was the cause of the problems I am experiencing and suggested I pay £209 to replace it, I have since checked the LCI and it shows no sign of water contact. Why are they lying???

After opening the sim holder and using a light and a magnifying glass to inspect properly the liquid contact indicator it was still perfectly white without a spot of red. Why did the Apple genius lie to me and try to make me pay for a replacement phone when mine is under warranty and is experiencing an intermittent internal fault.the fault I am experiencing is the phone not recognising the SIM card every so often. It is fixed temporarily buly switching off and on again or removing and reinserting the sim.

My iPhone is up to date with the latest software and runs fine apart from this fault.

iPhone 5, iOS 7.1

Posted on Apr 1, 2014 9:33 AM

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Answer 1

paulcb

Level 6

19,239 points

Apr 1, 2014 9:36 AM in response to Dudestrum

Why did the Apple genius lie to me and try to make me pay for a replacement phone when mine is under warranty and is experiencing an intermittent internal fault.

There is more than one LI sensor. In any case, there's no way for anyone but that genius to answer your question. Why didn't you ask him when you were there?

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Answer 2

Dudestrum Author

Level 1

8 points

Apr 1, 2014 9:47 AM in response to paulcb

Hi Paul,

Where are the others located and do you have to open the phone to see them? I didn't ask because I trusted the apple genius to be telling the truth, although I was confused as to how the water damage would have occurred. This is why I checked when I returned home and couldn't find any sign of water contact.

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Answer 3

KiltedTim

Level 10

195,933 points

Apr 1, 2014 10:02 AM in response to Dudestrum

There is one in the ligthing port and there are multiple detectors inside the phone. If you open the phone, Apple won't touch it at all. They were not lying. Why would they lie? It's not like it affects their paycheck.

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