Late 2013 15" rMBP Crashs & Restarts

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Late 2013 15" rMBP Crashs & Restarts

Hello,

I have some problems with my new Mac:

15-inch, Late 2013 Retina Macbook Pro running OSX Mavericks 10.9.2

Every now and then it all of a sudden stops working and shuts down with an error message, which just tells me the Mac encountered an error and must be restarted.

I tried everything Apple told me, still doing it :-(

I tried:

- Reset NVRAM/PRAM

- Reinstall Mavericks

What can it be, and what can I do?

Pretty stupid I spend over 3300 $ on a laptop which isn't working..

I don't now what I can post to help you help me, so I just tried to attach some screenshots of one of the latest crash reports, and some screenshots of the console systemdiagnostics.

"BSD process name corresponding to current thread: Google Chrome He" <-- Google Chrome problem?

I tried googling, but only found old posts with Chrome problems and no fix besides googles own updates.. I also read something about Graphics Card problems in the new rMBP's, can it be something like that?

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.2)

Posted on Apr 1, 2014 11:27 AM

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Answer 1

Melophage

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Apr 1, 2014 11:41 AM in response to qatmax

qatmax,

a problem with the GPU is a possibility, but it could also just be a software problem of some sort; it’s a new model, so e.g. there could still be some problems at the driver level.

If you boot into Safe mode, and run the same apps there that you do in normal mode, does the crashing also happen in Safe mode?

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Answer 2

qatmax Author

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Apr 5, 2014 12:36 PM in response to qatmax

Aaaaaand another crash! This time with:

BSD process name corresponding to current thread: WindowServer

http://pastebin.com/uPnGB4DB

@Melophage, I have not tried Safe Mode, but I will give it a shot.

Still interesting in knowing what I should do here, should Apple have a look at the machine or? Pretty unsatisfied with paying this much for a PC crashing every single day..

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Answer 3

qatmax Author

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Apr 5, 2014 1:06 PM in response to qatmax

Aaaand another crash, this time 5 minutes after i tried Safe Mode..

"BSD process name corresponding to current thread: loginwindow"

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Answer 4

qatmax Author

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Apr 5, 2014 2:59 PM in response to qatmax

After chatting with Apple once again, the list of things I have done so far looks like this:

- Reset NVRAM / PRAM

- Reset SMC

- Reinstall Mavericks

- Disc Repair

- Hardware diagnostic

- Booting in Safe Mode

Computer still crashes!!

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Answer 5

Melophage

Level 5

7,213 points

Apr 5, 2014 3:00 PM in response to qatmax

qatmax,

have you run your MacBook Pro’s Apple Diagnostics, to see if it can detect any hardware problems?

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Answer 6

qatmax Author

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Apr 5, 2014 3:40 PM in response to Melophage

@Melophage

Yes I have. No sign of any hardware issues.

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Answer 7

Melophage

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7,213 points

Apr 5, 2014 3:48 PM in response to qatmax

qatmax,

do you have an external hard drive onto which you could install OS X, and from which you could boot using Startup Manager? One possibility is that there might be a problem with the cable that connects the SSD to the logic board, which the Apple Diagnostics wouldn’t be able to detect. If it runs well from an external disk, but continues to crash from the internal SSD, then that cable could be one possible source of the problem.

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Answer 8

Ram-Khat

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Apr 8, 2014 4:46 AM in response to qatmax

Hey guys,

I'm having similar issues on my laptop (Retina, late 2013,10.9.2) . I connect two extra monitors (Thunderbult) to the laptop and it only crashes when the computer goes to sleep, it basically restart itself...

Opened console and it says "Sleep Wake Failure"

It happned twice so far, but only when the two extra monitors were attached, not sure if that makes any difference.... Done SMC, PRAM and Diagnostic, seems like nothing is wrong so I'm a bit lost..

Any help or advice be great,

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