HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Lowey182

Q: ipad mini will not accept password for app store or itunes

Ipad mini will not accept password for app store or itunes eror message says " Cannot connect to itunes store" works fine on laptop

iPad, iOS 7.1

Posted on Apr 1, 2014 2:05 PM

Close

Q: ipad mini will not accept password for app store or itunes

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Apr 3, 2014 7:41 AM in response to Lowey182
    Community Specialists
    Apr 3, 2014 7:41 AM in response to Lowey182

    Hello there, Lowey182.

     

    The following Knowledge Base article offers up some great steps for troubleshooting the issue you're describing:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

     

    Particularly for your iPad, is the following:

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by Heycell,

    Heycell Heycell Apr 22, 2014 9:48 AM in response to pedro d
    Level 1 (0 points)
    Apr 22, 2014 9:48 AM in response to pedro d

    I am encountering the same issue, and I have akso tried doing all of this but no luck it kept on giving me an error message saying "Cabbot connect to Itunes Store". Im from Manila Philippines by the way. I've just encountered this problem awhile ago.