icloud problems on new phone

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icloud problems on new phone

Hi,

When I first set up icloud I used account address 1. I subsequently changed my apple acount address to address 2. I just bought a new iphone 5c. Syncing it on itunes, it prompted me to create new phone or restore old. I chose the latter. It then told me to turn off find my phone, which I did. It then restored my old info on the new phone. But now I can't get into the icloud on my phone. It has my old, or original, account address. I try to sign in with my psswd but it of doesn't allow me. My icloud account address and password work, for example, on icloud.com. Icloud on my computer says that find my phone is on, but I received an email (at my apple account address) warning me that find my phone is off. Can anyone help me? Thank you.

iPhone 4S

Posted on Apr 1, 2014 2:28 PM

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Answer 1

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randers4

Level 9

63,519 points

Apr 1, 2014 2:39 PM in response to ts.gordon

If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.