Crashing EVERY DAY since installing Maverick

Question

OK, I give up and I need help. My MBP NEVER crashed. Then I installed Maverick. Now, I have multiple crashes every day. Actually, I had to write this twice because my computer CRASHED in the middle of writing it!I removed all 3rd party software, still crashes. Reinstalled Maverick, still crashes. Stopped pluging in my iphone to charge, still crashes. Deleted all music and videos, still crashes.Checked my RAM and HD for issues, including viruses. None found.I can&#x27;t run iMovie or Garage Band for more than 3 minutes without by computer crashing. And it ONLY seems to crash when I have Apple software up, especially Mail amd Messages.Here&#x27;s my computer info:15-inch, Mid 2010Processor  2.66 GHz Intel Core i7Memory  4 GB 1067 MHz DDR3Graphics  NVIDIA GeForce GT 330M 512 MBSoftware  OS X 10.9.2 (13C64)Here&#x27;s my latest crash report. I&#x27;m one more crash away from wiping my drive and staring over. REALLY don&#x27;t want to. Please help 😟Anonymous UUID:       67CAF743-2DF8-F7C5-8781-9BE6483CA3F6Tue Apr  1 19:25:10 2014panic(cpu 0 caller 0xffffff7f9cd9bfb0): "GPU Panic: [&lt;None&gt;] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80ba5f6000 0x0a5480a2, D0, P2/4
"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127Backtrace (CPU 0), Frame : Return Address0xffffff8096f2aea0 : 0xffffff801aa22fa9 0xffffff8096f2af20 : 0xffffff7f9cd9bfb0 0xffffff8096f2aff0 : 0xffffff7f9b422eab 0xffffff8096f2b0b0 : 0xffffff7f9b4ec49a 0xffffff8096f2b0f0 : 0xffffff7f9b4ec50a 0xffffff8096f2b160 : 0xffffff7f9b76b056 0xffffff8096f2b290 : 0xffffff7f9b50fb39 0xffffff8096f2b2b0 : 0xffffff7f9b4298fd 0xffffff8096f2b360 : 0xffffff7f9b427408 0xffffff8096f2b560 : 0xffffff7f9b428d57 0xffffff8096f2b630 : 0xffffff7f9c3a23df 0xffffff8096f2b700 : 0xffffff7f9c3cc7b3 0xffffff8096f2b780 : 0xffffff7f9c3b4ae0 0xffffff8096f2b7e0 : 0xffffff7f9c3b53da 0xffffff8096f2b830 : 0xffffff7f9c3b5754 0xffffff8096f2b8a0 : 0xffffff7f9c3b5fc8 0xffffff8096f2b8e0 : 0xffffff7f9c382fea 0xffffff8096f2ba60 : 0xffffff7f9c3b2940 0xffffff8096f2bb20 : 0xffffff7f9c381ad9 0xffffff8096f2bb70 : 0xffffff801aecc7b6 0xffffff8096f2bb90 : 0xffffff801aecddb1 0xffffff8096f2bbf0 : 0xffffff801aecb81f 0xffffff8096f2bd40 : 0xffffff801aab6558 0xffffff8096f2be50 : 0xffffff801aa26bf1 0xffffff8096f2be80 : 0xffffff801aa139f5 0xffffff8096f2bef0 : 0xffffff801aa1e043 0xffffff8096f2bf70 : 0xffffff801aac976d 0xffffff8096f2bfb0 : 0xffffff801aaf3b46       Kernel Extensions in backtrace:         com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f9cd8e000-&gt;0xffffff7f9cda0fff            dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f9cd86000            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9b328000            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f9b380000            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9cd89000         com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f9b3d3000-&gt;0xffffff7f9b63bfff            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f9b3c3000            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f9b380000         com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f9 c370000-&gt;0xffffff7f9c43afff            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f9b3c3000            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f9b380000            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f9b3d3000         com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f9b646000-&gt;0xffffff7f9b8effff            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f9b3d3000            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000BSD process name corresponding to current thread: com.apple.WebKitMac OS version:13C64Kernel version:Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953Kernel slide:     0x000000001a800000Kernel text base: 0xffffff801aa00000System model name: MacBookPro6,2 (Mac-F22586C8)System uptime in nanoseconds: 1016491273828last loaded kext at 372293249841: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7f9cea6000, size 20480)last unloaded kext at 486740763800: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f9ce9e000, size 32768)loaded kexts:com.apple.filesystems.autofs          3.0com.apple.driver.AppleHWSensor          1.9.5d0com.apple.driver.AudioAUUC          1.60com.apple.driver.AGPM          100.14.15com.apple.driver.AppleMikeyHIDDriver          124com.apple.driver.AppleIntelHDGraphics          8.2.4com.apple.driver.AppleHDA          2.6.0f1com.apple.GeForceTesla          8.2.4com.apple.driver.AppleIntelHDGraphicsFB          8.2.4com.apple.driver.AppleUpstreamUserClient          3.5.13com.apple.driver.SMCMotionSensor          3.0.4d1com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0com.apple.driver.AppleLPC          1.7.0com.apple.driver.AppleMCCSControl          1.1.12com.apple.driver.AppleSMCPDRC          1.0.0com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10com.apple.driver.AppleSMCLMU          2.0.4d1com.apple.driver.AppleMikeyDriver          2.6.0f1com.apple.driver.AppleMuxControl          3.4.35com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothSerialManager          4.2.3f10com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AppleHWAccess          1com.apple.driver.AppleUSBTCButtons          240.2com.apple.driver.AppleUSBCardReader          3.4.1com.apple.driver.AppleUSBTCKeyboard          240.2com.apple.driver.AppleIRController          325.7com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          35com.apple.iokit.SCSITaskUserClient          3.6.6com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.5.1com.apple.driver.AppleUSBHub          666.4.0com.apple.driver.AirPort.Brcm4331          700.20.22com.apple.driver.AppleAHCIPort          3.0.0com.apple.driver.AppleFWOHCI          4.9.9com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2com.apple.driver.AppleUSBEHCI          660.4.0com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleACPIButtons          2.0com.apple.driver.AppleRTC          2.0com.apple.driver.AppleHPET          1.8com.apple.driver.AppleSMBIOS          2.1com.apple.driver.AppleACPIEC          2.0com.apple.driver.AppleAPIC          1.7com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0com.apple.nke.applicationfirewall          153com.apple.security.quarantine          3com.apple.driver.AppleIntelCPUPowerManagement          216.0.0com.apple.kext.triggers          1.0com.apple.AppleGraphicsDeviceControl          3.4.35com.apple.driver.DspFuncLib          2.6.0f1com.apple.vecLib.kext          1.0.0com.apple.iokit.IOAudioFamily          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1.0.1b5com.apple.iokit.IONetworkingFamily          3.2com.apple.iokit.IOUSBFamily          675.4.0com.apple.driver.AppleEFINVRAM          2.0com.apple.driver.AppleEFIRuntime          2.0com.apple.iokit.IOHIDFamily          2.0.0com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          278.11com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.AppleKeyStore          2com.apple.driver.DiskImages          371.1com.apple.iokit.IOStorageFamily          1.9com.apple.iokit.IOReportFamily          23com.apple.driver.AppleFDEKeyStore          28.30com.apple.driver.AppleACPIPlatform          2.0com.apple.iokit.IOPCIFamily          2.9com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0com.apple.kec.pthread          1Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MBGraphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MBMemory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial portsNetwork Service: AirPort, AirPort, en1Serial ATA Device: ST9500325ASG, 500.11 GBSerial ATA Device: MATSHITADVD-R   UJ-898USB Device: HubUSB Device: Keyboard HubUSB Device: Apple KeyboardUSB Device: BRCM2070 HubUSB Device: Bluetooth USB Host ControllerUSB Device: Internal Memory Card ReaderUSB Device: Apple Internal Keyboard / TrackpadUSB Device: HubUSB Device: IR ReceiverUSB Device: Built-in iSightThunderbolt Bus:

Melophage · Accepted Answer

The_Joan,some 15-inch Mid 2010 MacBook Pros are known to have a defective NVIDIA GPU. Since you’re getting GPU panics, yours might be one with the defect. Apple had a gratis servicing program for this model’s defect that lasted for three years from the date of the MacBook Pro’s purchase; they still offer the servicing program, but it is no longer guaranteed to be gratis. I’d recommend making an appointment at your nearest Apple store, to have them run their Video System Test on your MacBook Pro to confirm whether or not its NVIDIA GPU has this defect.

The_Joan · Answer

MelophageI had a feeling it may have been a hardware issue, but I bought this computer Refurbished online FROM The Apple Store in mid 2012. I&#x27;m assuming that&#x27;s something they would have checked for?Also I&#x27;ve done some pretty involved Video editing and illustrating on this computer with Mountain Lion with absolutely no issues.If I have Adobe Illustrator or After Effects running with nothing else, it&#x27;s fine. I&#x27;ve gone 6 hours without a crash. But if I have ONLY Mac Mail up, it can&#x27;t handle it for more than 30-60 minutes. I even tried using Opera Mail and Thunderbird and it still crashes when only that application is open.Is there a way for me to diagnose my graphics card on my own? The Apple Store here is a nightmare. Or got a second guess?But FABULOUS answer, I had no idea it could have been defect. THANK YOU!

BobRz · Answer

I just wanted to jump in and support what Melophage said. I have the same model MBP that you do and had the same problem. And yes... it&#x27;s extremely annoying. I was lucky enough to have it occur while I still had 5 days left on my 3 year warranty, so the repair wasn&#x27;t an issue at all. Only the Apple store can run that particular VST test, it&#x27;s something they keep for themselves. But the GPU panic that you see in your crash report is indicative of the problem.The card is part of the motherboard, so it can&#x27;t be replaced by itself. There was a program in place to replace these defective machines from 3 years from the date of purchase, but most people are outside that window now. In your case it should be no issue at all to get it serviced.http://support.apple.com/kb/TS4088?viewlocale&#x3D;en_US&amp;locale&#x3D;en_US

Melophage · Answer

The_Joan,I don’t know what checks Apple performs on the refurbished models which it sells, so I don’t know whether they would check for this defect or not.To my knowledge there isn’t third-party software that would detect the defect; if you manage to find such an app, you should include the relevant information about it in a reply here, so that others reading this discussion who have the same model would be able to test theirs for the defect too.It would be best to confirm the presence or the absence of the defect first, since if the defect is present, making and testing second guesses would be a waste of time. Since the Video System Test is part of the standard Apple store repetoire, making an appointment to have them run it would hopefully avoid most of any associated nightmare (apart from getting an estimate for the repair if the defect is present).

BobRz · Answer

Just to add a little more. (I take particular interest in these since I had this issue myself)Melophage, my understanding is they don&#x27;t necessarily run that specific test as part of diagnostics though I&#x27;m not sure. I walked in with a hard copy of my panic report, so they immediately did it. The repair for me was 3 days. I left it on a Monday and had it back on Thursday. Hopefully Joan won&#x27;t have any issues as the bulletin was for 3 years from the date of purchase and she bought it from Apple as a refurb in 2012.

Melophage · Answer

BobRz,that’s why I’d thought that specifically asking for the VST might help to have it done.The_Joan,following BobRz’s example in printing out a GPU panic report is an excellent idea, if you think that your local Apple store would be reticent to run the Video System Test simply on your request. Do you still have the original proof of purchase for your MacBook Pro? If so, bring that along as well; if they say that the defect is present, present the proof of purchase to them so that they’ll know that you’re within the three-year window — the repair would be gratis. Some people have reported that replacement logic boards have also exhibited the same defect, so keep that proof of purchase in case you need to make use of it again before its three-year anniversary.

The_Joan · Answer

MelophageBobRz****. Really wish I would have waited for you guys to reply before I wiped my drive.......I was convinced it was a software issue, since I did every diagnostic test I trusted. My older brother was an apple tech a few years back so he told me what to run. And they found nothing wrong. I was fed up so I 0&#x27;d out my drive last night and reinstalled this morning. And sure enough! Had mail open for 10 minutes before it crashed.So you&#x27;re right, it has to be a hardware problem. And I never learned how to read the crash reports, but now that you guys point out the GPU Panic and the very next line there&#x27;s AppleGraphicsControl.Ugh. Now I have a fabulous trip to make to the Apple store to get ignored for half an hour before I get to speak to a Genius who will refuse to believe I know what I&#x27;m talking about!! Yippee!!It may take me a while to do it, since I work from home and have a very small window of when I can be without my computer, crashes or not. But I promise I&#x27;ll come back and let you guys know what happened.In the meantime, if anyone has a workaround, PLEASE let me know!Much love to the forum, I&#x27;ve never posted before and I&#x27;m happy to find people who are willing to share their knowledge 🙂

BobRz · Answer

Sorry, I read that as you saying it was part of the repetoire. I just wanted to stress that may not be the case. I&#x27;ve seen other people complain that test wasn&#x27;t performed when they took it in.

BobRz · Answer

Joan... a sort of workaround at least.Download and install gfxcardstatus and force the graphics to integrated rather than discreet. It won&#x27;t stop the panics altogether, but it will reduce them.http://gfx.io

Grant Bennet-Alder · Answer

Some samples of MacBook Pro 6,2 (2010) were built with Graphics chips with a Latent Defect. These parts had problems from the day they were made, but the problems did not make themselves known until later versions of Mac OS X made them more obvious.The program that checks for this is described in TS4088:MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of videoThe standard overnight looping diagnostics have never found this problem. Instead, a different test called the Video Swiching Test (VST) can tell in a few minutes, and ends in a full-screen PASSED or FAILED display. It is reasonable to ask them to run VST while you watch and wait.For almost all users, the time limit on this program has expired.If your MacBook FAILS, you need to REPLACE the graphics chip. Re-soldering alone will not fix this problem.a) Apple charges about US$700 to replace the motherboard with the chip on it in the Store, typically overnight to two days if parts are available.--------b) IF and Only IF -- the Store Manager will authorize Depot Repair for you, you can get it repaired in about a week for under US$350.--------c) A qualified third-party surface-mount device fixer may be able to REPLACE THE CHIP [again, re-soldering is NOT sufficient to fix the problem] and re-solder for about US$200 more or less.Note that only the VST Test is known to detect the latent defect, so do not depend on the re-solderer to detect the problem -- they will NOT detect the problem, and you will be out the money without a fix unless you request Chip Replacement up front.

The_Joan · Answer

I&#x27;m looking for my proof of purchase now, I&#x27;ve dealt with this store before and they like to send people home to get stuff they can look up but don&#x27;t feel like it.Is this something that an autherized dealer would do? There&#x27;s a place here (Tucson, AZ) Called Simutek that has amazing service and they&#x27;re SO quick. They did a 48 hour repair in 4 hours for me before because I had a deadline.Plus I&#x27;m a girl and I walked into the store crying..... That seemed to help..... 😝

Melophage · Answer

The_Joan,there’s a reason that patience is a virtue. 😉Be sure to make a backup of your MacBook Pro’s internal disk before you take it to the Apple store — and good luck with getting the problem resolved smoothly.

Melophage · Answer

The_Joan,try calling up Simutek, and ask if they can do the Apple Video System Test.

BobRz · Answer

I&#x27;d stick with the Apple store on this one if it were me. As for your receipt, they should have emailed you a copy if you bought from the online store. Should be in your email archives somewhere.Grant, she bought in 2012 as a refurb so it should be covered under the 3 year program.

The_Joan · Answer

Well, Grant Bennet-Alder, your answer is absolutely terrifying. But at least I have a better idea of what I could be looking at money wise. I have some extra cash, but $700 is way out of my range. It&#x27;s really good to know I have other options.I was really hoping for FREE because this ISN&#x27;T MY FAULT!!!!! It&#x27;s a little frustrating knowing I have to shell out anything when if it&#x27;s such a simple test, it should have been run as part of the "Full Diagnostics" Apple promises on their refurbished machines.