no audio on apple tv; tv crashes

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Level 1

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no audio on apple tv; tv crashes

Just set up apple tv v. 3. Keeps crashing the tv; no audio through receiver. Have tried turning everything on and off, unplugging apple tv for 30 seconds, and so forth. Would be grateful for any ideas--

Posted on Apr 1, 2014 7:47 PM

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Answer 1

vazandrew

Level 8

40,348 points

Apr 1, 2014 8:01 PM in response to nygirl23

What TV are you using? Is receiver connected via optical? Have you checked it's settings?

May need to try a restore

http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

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Answer 2

nygirl23 Author

Level 1

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Apr 1, 2014 8:08 PM in response to vazandrew

tv is sharp aquos. receiver is not connected via optical; it's audio cable. checked receiver settings. will try a restore...thanks!

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Answer 3

vazandrew

Level 8

40,348 points

Apr 1, 2014 8:09 PM in response to nygirl23

Receiver needs to be connected via optical, HDMI or through DAC.

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Answer 4

nygirl23 Author

Level 1

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Apr 1, 2014 9:20 PM in response to vazandrew

Got it--thanks. I think my ancient receiver is the problem.

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