My App store will not open

This is the message that I get in my console log:


4/1/14 11:18:42.904 PM com.apple.launchd.peruser.501[162]: (com.apple.appstore.10768[475]) Exited with code: 1


Any suggestions as to how to get the App store opening again?


My system is using OS X Version 10.9.2


Tom

MacBook Pro, OS X Mavericks (10.9)

Posted on Apr 1, 2014 9:26 PM

Reply
2 replies

Apr 1, 2014 11:24 PM in response to Rayhab1

You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.

The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.


If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.


If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.


There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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My App store will not open

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