My iPhone is constantly entering and exiting the load-up screen

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Level 1

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My iPhone is constantly entering and exiting the load-up screen

Hello Apple Support, I'm having troubles with my iPhone 4s ( possible firmware damage ).
Prior to the current problem I had a flat battery.
I went back home to charge my phone which was stuck on the charger for the rough 4 hour minimum quota. After that the phone forced itself into recovery mode ( which seems apparently to have happened to many individuals prior to my error ).
So I've connected it to iTunes and followed through the manual recovery troubleshoot ( as shown by this link https://discussions.apple.com/thread/5650782 ), and it was apparently error 9.
After solving error 9, my phone showed up with error 11 which according to my provided source ( http://theiphonewiki.com/wiki/ITunes_Errors ) says that there is possible firmware damage.

After various attempts to revive my phone ( which I've now been doing for the past 2 hours ), my phone forced itself out of recovery mode, only this time...
The load-up screen seems to be corrupted.
Instead of the initial load-up screen > recovery mode screen ( connect to itunes picture with cable ), it now goes as the
load-up screen ( 3 seconds ) > forced hard reset > back to load-up screen ( 3 seconds ) > forced hard reset again > rinse & repeat.
I am now stuck because it seems possibly the firmware after my various attempts to save it ended up killing it... ( kinda like a cardiac surgeon gone nuts ).
If possible I would like urgent help, thank you very much Apple.

Possible req. info
______________

iPhone 4s Model A1387 8GB
iOs before error : not sure but it should be well past iOS 7.0.2
hardware condition : perfect condition ( no scratches / dents ), screen protectors both front and back.

spare memory : 2.1GB

time of purchase : Mid-January 2014 ( purchased off an optus [AU telecom company] dealer along with a plan )

note : I am not a technology specialist ( should be the complete opposite actually ), just a simple highschooler who requires this for work and training related issues

Thank You for your time.

iPhone 4S, iOS 7.0.2

Posted on Apr 2, 2014 2:30 AM

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Answer 1

Andayye Author

Level 1

0 points

Apr 2, 2014 4:39 AM in response to Andayye

Update to whoever reads this.

________

The back and forth load-up failure only occurs when I am connected to the computer.
The phone enters the initial start up that every receives (The greetings along with language select and area), but unfortunately it tells me to connect to itunes which.... ends up with the initial problem we started with.

________

I've managed to force my phone back into recovery mode with the demand for itunes whilst connected to the computer.
I've tried to restore the phone through itunes but a problem occurs.

Problem : once the extracting of software is complete, my phone resets itself which automatically disconnects itself from the phone causing the process to be restarted over and over again. I cannot get past the software extraction step because of this problem with the phone automatically resetting itself to cancel out this extraction.

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Answer 2

AmishCake

Level 6

9,636 points

Apr 2, 2014 6:49 AM in response to Andayye

Make an appointment at an Apple Store to have the device evaluated - sounds like you have a serious hardware problem.

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