Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My apple id is block and i forgot my secret answear!

Please help me how to get reset ny secret answear

iPhone 4S, iOS 7.1

Posted on Apr 2, 2014 5:09 AM

Reply
1 reply

Apr 2, 2014 5:14 AM in response to Amzarha245

If you've disabled your account then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'

You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.

For your security questions, the HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums) .


Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

My apple id is block and i forgot my secret answear!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.