itunes crash when opening the store, windows xp, error in "***.dll"

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Level 1

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itunes crash when opening the store, windows xp, error in "***.dll"

Hi,

every time, when I select in iTunes 11.1.5.5, windows XP (32 Bit) the store's start page (menu store/start page), it crashes.

All information I can get from windows after that, is that itunes crashed in w.t.f.dll. (sorry , this board does not allow to type the dll's name without points between the characters)

I already tried to completely uninstall all apple software and reinstall it after a windows restart, following exactly the steps

under http://support.apple.com/kb/TS5376

Unfortunately the crash still appears as before.

Has someone found a fix or a workaround?

Best regards

Windows XP Pro

Posted on Apr 2, 2014 5:05 AM

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Answer 1

Voo-Doo

Level 1

9 points

Jun 24, 2014 9:58 AM in response to jhe2

I have the same problem.

Driving me nuts for the last few months.

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Answer 2

turingtest2

Level 10

272,905 points

Jun 24, 2014 10:43 AM in response to jhe2

As I've just posted in Voo-Doo's thread that isn't an error message I've seen myself.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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Answer 3

jhe2 Author

Level 1

0 points

Jul 10, 2014 7:19 AM in response to turingtest2

I tried all of them above and even with the newest Update from end of may I still get the w.t.f.dll crash when accessing the store.

jhe2

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Answer 4

turingtest2

Level 10

272,905 points

Jul 10, 2014 8:54 AM in response to jhe2

😟

Have you searched the computer for all copies of the file W.T.F.dll? You should have just one copy in C:\Program Files\Common Files\Apple\Apple Application Support or C:\Program Files (x86)\Common Files\Apple\Apple Application Support, or their regional equivalents.

Mine is dated 12th Feb 2014, and if I look in Properties > Details it has a file version of 7537.60.5.27. In theory if you delete any other versions things should work. Alternatively delete all versions and then repair Apple Application Support.

tt2

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