HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

cotagelover

Level 1 (0 points)

Q: i am getting an error that my ipod could not be restored. An unknown error (1611)

The unknown error comes back as 1611. the ipod won't respond to restoring and only shows the screen of the cable connecting to itunes.

iPod touch

Posted on Apr 2, 2014 9:17 AM

I have this question too

Q: i am getting an error that my ipod could not be restored. An unknown error (1611)

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Helpful answers

by braden85,

braden85 Apr 4, 2014 12:11 PM in response to cotagelover
Community Specialists

Apr 4, 2014 12:11 PM in response to cotagelover

Hey cotagelover!

Try using this information to try to resolve this issue:

Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Thanks for coming to the Apple Support Communities!

Cheers,
Braden
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