wiley2770

Q: Pages freezes when closing a document

Whenever I try to close Pages 5.2 (1860) by using the red x in the document window, the program freezes and I have to do a force quit. Any idea why this is happening? This was also happening before the last 2 updates.

MacBook Air, OS X Mavericks (10.9.2)

Posted on Apr 2, 2014 9:33 AM

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Q: Pages freezes when closing a document

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  • by jaydisc,

    jaydisc jaydisc May 21, 2014 7:38 PM in response to tkoes
    Level 4 (1,420 points)
    Servers Enterprise
    May 21, 2014 7:38 PM in response to tkoes

    Our workaround is to quit and relaunch Numbers after printing.

  • by tkoes,

    tkoes tkoes May 21, 2014 7:51 PM in response to jaydisc
    Level 1 (0 points)
    May 21, 2014 7:51 PM in response to jaydisc

    I would definitely file a bug report but it appears you have to be a registered developer to do so (which I'm not).  Any other suggestions to let Apple know? Apple iWork Team are you listening?

  • by jaydisc,

    jaydisc jaydisc May 21, 2014 7:59 PM in response to tkoes
    Level 4 (1,420 points)
    Servers Enterprise
    May 21, 2014 7:59 PM in response to tkoes

    Weird. The ID I use was never tied to my dev account.

     

    This should work too: http://www.apple.com/feedback/server.html

     

    For any other product, http://www.apple.com/feedback/

  • by tkoes,

    tkoes tkoes May 21, 2014 8:31 PM in response to jaydisc
    Level 1 (0 points)
    May 21, 2014 8:31 PM in response to jaydisc

    Thanks.  I sent a message about the problem.  Let's hope somebody can find a fix for this issue. 

  • by ChristianSoul,

    ChristianSoul ChristianSoul May 22, 2014 2:03 PM in response to wiley2770
    Level 1 (0 points)
    May 22, 2014 2:03 PM in response to wiley2770

    Dang it. After reinstalling the Sharp and a restart today, it is happening again!!

  • by tkoes,

    tkoes tkoes May 22, 2014 2:20 PM in response to ChristianSoul
    Level 1 (0 points)
    May 22, 2014 2:20 PM in response to ChristianSoul

    Yeah, I have deleted and installed my Sharp copier numberous times, trying all kinds of configuations (bonjour, IPP, etc).  The crash problem after opening the print dialog box remains but I've discovered this problem does not occur with the generic postscript driver when using the Sharp printer. 

     

    My Western Office tech guy has really been helpful.  Sharp themselves won't talk to mere "consumers" so my tech guy is the go between.  But I sent in more logs today and they continue looking for the source of the problem.

  • by Scotty94a,

    Scotty94a Scotty94a May 28, 2014 11:07 AM in response to tkoes
    Level 1 (0 points)
    May 28, 2014 11:07 AM in response to tkoes

    FYI...I have the same problem in my office with a sharp printer. No fixes to speak of.

  • by AsaChurch,

    AsaChurch AsaChurch Jun 26, 2014 1:20 PM in response to wiley2770
    Level 1 (0 points)
    Jun 26, 2014 1:20 PM in response to wiley2770

    Hi All,

     

    Nice to see that this isn't some isolated issue. We have 5 different computers in our office, all bought in early January 2014 with the newest updates, OS, etc.

    Our company has the JointVenture package and I've been on the phone with iWorks specialists about this issue multiple times and we've had no resolve. This is the first time I am hearing of someone having an issue similar to this and... of course, we use Sharp printers as well. Our experience is that every time we attempt print, we get a "trouble" pop-up for the Sharp (see picture), but it prints nevertheless - this is bothersome, but not necessarily productivity impacting since it goes away on its own. The problem comes, as many of you have experienced, when we want to close or save the Pages document - the application freezes and we are forced to "Force Quit" it.

     

    We are also bouncing around an idea in the office that it may have something to do with the Time Capsule and the Airport we have in the office (the Time Capsule flashes orange more often than we think is normal). Does anyone else in this forum have these two pieces and would know if they can impact Pages in this way?

     

    Screen Shot 2014-06-26 at 4.11.14 PM.png

  • by Scotty94a,

    Scotty94a Scotty94a Jun 27, 2014 5:14 AM in response to AsaChurch
    Level 1 (0 points)
    Jun 27, 2014 5:14 AM in response to AsaChurch

    We do not have either Time Capsule of Airport devices in our office. And still no fixes to this problem.

  • by azus,

    azus azus Aug 20, 2014 10:17 AM in response to jaydisc
    Level 1 (0 points)
    Aug 20, 2014 10:17 AM in response to jaydisc

    Ours is a Sharp MX 2700N. Exact same issues, thank you for narrowing this down.  Hopefully someone will figure out a fix for this most irritating issue

  • by PeterBreis0807,

    PeterBreis0807 PeterBreis0807 Aug 20, 2014 12:50 PM in response to azus
    Level 8 (35,825 points)
    Mac OS X
    Aug 20, 2014 12:50 PM in response to azus

    Solution?

     

    Use Pages '09 and get a bonus 110 extra features on top of actually working.

     

    Peter

  • by jaydisc,

    jaydisc jaydisc Aug 21, 2014 4:11 PM in response to wiley2770
    Level 4 (1,420 points)
    Servers Enterprise
    Aug 21, 2014 4:11 PM in response to wiley2770

    Just tried Pages 5.2.2 (released 2014-08-22). It does not fix the problem.

  • by iMinister,

    iMinister iMinister Aug 22, 2014 9:16 AM in response to jaydisc
    Level 1 (0 points)
    Aug 22, 2014 9:16 AM in response to jaydisc

    Same problem here.  Sharp printer is MX-3140N. 

  • by BradMcfo,

    BradMcfo BradMcfo Oct 1, 2014 5:49 AM in response to wiley2770
    Level 1 (0 points)
    Oct 1, 2014 5:49 AM in response to wiley2770

    Same issue here with pages 5.2.2. on Mavericks 10.9.4.

     

    Pages needs to be force quit after attempting to close a document or quit. Two different models of sharp printers installed and the issue occurs on many different computers in our office. Has anyone found a solution or work around, other than constantly force quitting?

  • by tkoes,

    tkoes tkoes Oct 1, 2014 3:25 PM in response to BradMcfo
    Level 1 (0 points)
    Oct 1, 2014 3:25 PM in response to BradMcfo

    Our problem seems to be isolated to not just Pages and the Sharp printer/copier, but more specifically to the Pages "Red" button when attempting to close a window after opening the print dialog box. 

     

    After printing (or simply opening the print dialog window) I can indeed quit Pages if I do not close the document window first but instead quit the program from the file menu.  Does anyone else have this experience?  So our work around right now is to quit the program after printing and then reopen.  Then you can use the little 'red button' to your hearts content

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