5 Replies Latest reply: Apr 8, 2014 5:47 AM by Lu Digiovanni
Lu Digiovanni Level 1 Level 1 (20 points)

My Verizon iPhone update Failed! All it does is blink the apple logo and nothing else! How can I update it?


iPhone 4, iOS 5.1.1, Traveling to Italy and need to know
  • brad805 Level 5 Level 5 (7,305 points)

    Restore iPhone with current iTunes on computer.

  • Lu Digiovanni Level 1 Level 1 (20 points)

    I did try that, but my latest iTunes program that runs on my laptop cannot see the iPhone anymore after I tried to update the iPhone!

    I guess the iPhone is broken now. It was going through the update cycle and then it did not complete!

    And now it just blinks the apple logo now!

  • brad805 Level 5 Level 5 (7,305 points)

    Open iTunes on computer, connect iPhone to computer with USB cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.

  • Lu Digiovanni Level 1 Level 1 (20 points)

    after doing the 20 second wait with both buttons down, iTunes is looking at it and trying to update it.

    iTunes just said this device isn't eligible for the requested build.

    iTunes pointed me to TS4451 which says to update /private/etc/hosts to include "# 17.151.36.30<tab>gs.apple.com

     

    This did not help!

    iTunes failed to restore the original software and now I am stuck!

     

    I repeated this process and iTunes still tells me "The iPhone "iPhone" could not be restored. This device isn't eligible for the requested build."

     

    But my problem is I cannot use my iPhone anymore!

  • Lu Digiovanni Level 1 Level 1 (20 points)

    This is Lucio , I found out why I could not update my iPhone!

    I am running an old MacBookPro laptop than CANNOT install the latest iTunes to correctly use the later iPhone update that I DID not need on my iPhone and LATER found out that my iPhone could be reloaded with the newer iTunes that DOES NOT run on my MacBookPro!

    I fixed my iPhone from a PC that could run the newest iTune!

     

    I ALMOST got rid of my iPhone and my MacBookPro because APPLE does not care about their OLD customers that want to use their LITTLE order hardware!