HT201363: About Apple ID security questions

Learn about About Apple ID security questions
moyad bk
Level 1 (0 points)

Q: change Alternate Email

I charge my account with 100SR and when I tried to buy games they say you must enter the answer of security questions but I forget it . I want to change my alternate email because the microsft blocks the email with @9.cn and I can not enter my email. please change my alternate email to rmx900@hotmail.com

iPad 2

Posted on Apr 2, 2014 12:11 PM

Close
moyad bk

Q: change Alternate Email

  • All replies
  • Helpful answers

  • by Niel,

    Niel Niel Apr 2, 2014 1:24 PM in response to moyad bk
    Level 10 (314,606 points)
    Mac OS X
    Apr 2, 2014 1:24 PM in response to moyad bk

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.


    Creating or changing alternate emails won't help, and you can't create or modify a rescue email without correctly answering two of the questions.


    (103968)