iPad won't charge or turn on still after holding down sleep and on/off button

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iPad won't charge or turn on still after holding down sleep and on/off button

I was on my iPad a few nights ago and it died so I plugged it in to charge over night however when I woke up in the morning my iPad wouldn't turn on, all that appeared occasionally was the red battery sign. I googled what to do when this happens and it said to hold down the sleep button an the home button for 20 seconds a few times an the apple logo would appear and everything would be sorted however my iPad did nothing. The only thing that happens now is from time to time the apple logo appears and them quickly flashes on to my lock screen them turns back off again. I have not dropped my iPad or damaged it I'm anyway and I am clueless why this is happening, apple need to sort it out... Any suggestions what to do please?

Posted on Apr 2, 2014 12:39 PM

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Answer 1

sheila_m.

Community Specialist

Apr 4, 2014 6:54 AM in response to helen3916

Hello Helen,

I would be concerned too if my iPad was not powering on. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below (these steps refer to an iPhone, but the steps also are relevant for an iPad):

Will not turn on, will not turn on unless connected to power, or unexpected power off

Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.

Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

After at least 30 minutes, if:

The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

If the display turns on, go to step 4.

If the display remains black, go to next step.

Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

You can find the full article here:

iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802

Thank you for using Apple Support Communities.

Best,

Sheila M.

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