Problem with video audio sync using Bluetooth headphones

You're absolutely right and it is time for an escalation concerning support here. When the new iPhone arrives, also iOS 10 will be released so this version should finally remove the delay - especially for Apple items like the Powerbeats 2 Wireless. But somehow I don't believe in it.

No new firmware for the Powerbeats for months now. Website and Betas Updater show 1.1.11 as latest version ("Your software is up to date").

seems to be when youre using ANY Bluetooth headset to listen to a film or video, theyre out of sync. I wonder whether its down to the device processing the sound at a different speed to the image - however the sound should be faster if anything and its not, its delayed! Quite basic really, I'd have thought Apple would have this resolved by now!

RESOLVED IT!!! I had this issue on an Ipad - reset network settings and its now in sync! BOOM

Hey guys had a similar issue with my betas wireless headphones with ALL apps but particularly movies, music and when texting. May I suggest you go to the beats home page http://www.beatsbydre.com/home?emailheader=on and on the bottom of the page under support it says update my beats. Install the software and follow the prompts to updtae yours. Just updated mine to the latest version and it fixed all my issues. Sorry if it has been suggested previously.

I have a same problem with JBL Charge 2+ and i asked Harman support too and their support is very fast and good they tell me to try reset the speaker if it not fix you can exchange the product with the new one.

I think JBL is not overprice their product is very awesome but beat is overprice if compare to the sound quality it still good but overprice but also support is not good ? OMG..

I have a same problem with JBL Charge 2+ and i asked Harman support too and their support is very fast and good they tell me to try reset the speaker if it not fix you can exchange the product with the new one.

I think JBL is not overprice their product is very awesome but beat is overprice if compare to the sound quality it still good but overprice but also support is not good ? OMG..

Really.. Bad company... Harman is a lot better support they reply very fast...

Now IOS 9 near 10 and it still have problem.....

I do it and boom!!! still an issue

How did you RESET your network settings???

Settings > General > Reset > Reset Network Settings. This erases all the WiFi and other network data, so you start with a clean slate.

I did that network reset - but my audio delay remains the same...

While Apple is so focused on wireless headphones it could be a challenge for all buyers, when they realize the same problem...

You could try forgetting the headphones and repairing, but it's a stretch. Also, is your iOS up to date?

Hi Diana, first let me thank you for your help!

I'm allways updating my iOS (I use a iPad Air2).

The delay exists for 2 wireless BT headphones (powerbeats2 wireless and Sony MDR-ABT1).

Did also repairing for both and firmwareupdate for the headphones.

They are working great on my Android smartphone...

I managed to fix the problem. It's not foolproof, but it works for me. When playing a YouTube video and there is lag, simply press the home button to get out to the main screen. You will hear the audio stutter to a stop after the main screen appears. Wait for a while, then tap on the YouTube app to return to the video. Hit play and the audio now syncs. You may need to try it a few times. Again, not foolproof, but works for me.