jamieclarke

Q: Problem with video audio sync using Bluetooth headphones

I have recently bought a pair of beats studio wireless headphones but when using my ipad there are sync issues with video and audio. Many apps have the problem but sky go seems to be the worst followed by YouTube. Apple video is not too bad but not perfect.

iPad, iOS 7.1

Posted on Apr 2, 2014 12:50 PM

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Q: Problem with video audio sync using Bluetooth headphones

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  • by clifton_icloud,

    clifton_icloud clifton_icloud Dec 12, 2014 8:17 AM in response to losdelrock
    Level 1 (0 points)
    Dec 12, 2014 8:17 AM in response to losdelrock

    Hi @losdelrock, how old is your MBP? Mine is mid 2014 and runs fine since the latest Yosemite update. There was an issue beforehand. For most it seems limited to iOS but despite the audio lag for video my range, quality etc has been great.

     

    On a separate note, hats off to Amazon who have taken my Powerbeats 2 back with a full refund despite them being outside the standard replacement window. Beats have acknowledged an issue with them, although without full disclosure. I suggest anyone who has these headphones to return them ASAP.

  • by npb1967,

    npb1967 npb1967 Dec 14, 2014 2:45 PM in response to clifton_icloud
    Level 1 (0 points)
    Dec 14, 2014 2:45 PM in response to clifton_icloud

    I am glad I found this post before I wasted my time buying a paid of $350 bluetooth headphones that do not sync with video.  If Apple does not resolve the issue very soon, then I am going to purchase one of the other brands folks have mentioned on this thread that do not have the video sync issues. 

  • by JT-4rmHTX,

    JT-4rmHTX JT-4rmHTX Dec 15, 2014 11:19 PM in response to jamieclarke
    Level 1 (0 points)
    Dec 15, 2014 11:19 PM in response to jamieclarke

    I bought my Powerbeats 2 on Friday, Dec. 12. I, like others, have/had, the same issue until today. for the last couple of days I've been checking on any updates from the Beats Updater. today i installed an update to v1.1.11 and this has seemed to fix the video to audio sync issues. I've tested it with YouTube, ProTube, and video, and music videos on my iPhone 6plus 8.1.2

    hope this update helps everyone!!!!

  • by Thefaultinmyphone,

    Thefaultinmyphone Thefaultinmyphone Dec 16, 2014 2:24 PM in response to JT-4rmHTX
    Level 1 (0 points)
    Dec 16, 2014 2:24 PM in response to JT-4rmHTX

    Downloaded the new Beats Updater software and installed v1.1.11.

     

    I have an iPhone 6 Plus 8.1.2 and it has indeed fixed the problem with videos (I mainly use the YT app)
    I'm not entirely sure it's 100% on synch but it's close to it.

     

    Concerning apps like Notes or the various iOS games I have, a slight lag is still noticeable (but nowhere near the 6 or 7 seconds I used to experience).

     

    I hope this update helps everyone solve their problems!

     

    Thanks to Apple and Beats (even if there shouldn't have been a problem in the first place). I might not return my Powerbeats 2 Wireless after all...

  • by iTex69,

    iTex69 iTex69 Dec 17, 2014 4:50 AM in response to Thefaultinmyphone
    Level 1 (0 points)
    Dec 17, 2014 4:50 AM in response to Thefaultinmyphone

    Hi everyone.

    First of all, I want to thank you all for your feed back.

    The last update resolve the sync issue. I am testing it with a pair of Studio Wireless 2014 and it work perfectly.

    The sound is awesome. Movies in Infuse and videos in Protube as well.

    I am so happy guys.

  • by RMSko,

    RMSko RMSko Dec 17, 2014 12:07 PM in response to iTex69
    Level 1 (0 points)
    Dec 17, 2014 12:07 PM in response to iTex69

    While this resolves the issue for Beats headphones, I'm still having this issue with my Jabra Rox. There needs to be a fix on the Apple end of things!

  • by Kaziah,

    Kaziah Kaziah Dec 17, 2014 4:08 PM in response to jamieclarke
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    Dec 17, 2014 4:08 PM in response to jamieclarke

    Sync issue solved! I had heard that there was audio lag with video playback, but didn't think it would be that bad. Wrong. Pretty much makes a fast paced video unwatchable. I also noticed that phone calls had a bit more lag. I spotted posts referencing new firmware so checked it out the Beats site (had to actually use Google to find the firmware update on the Beats site). http://www.beatsbydre.com/support/updater.html

    Installed update 1.1.11 and audio sync is pretty much right on. Verified on iPhone 6, iPad and MB Air.

    Screen Shot 2014-12-17 at 3.51.48 PM.png

  • by Pat00057,

    Pat00057 Pat00057 Dec 19, 2014 6:40 AM in response to Kaziah
    Level 1 (0 points)
    iPad
    Dec 19, 2014 6:40 AM in response to Kaziah

    Thanks to all ! I bought the Beats a couple of weeks ago and had all the sync issues - then read this thread and was a) happy to see I was not alone with this issue and b) that there was a solution: and indeed, updating the firmware solved the issue completely on iPad, iPhone, MBP, MBAir.

    Glad to have joined the community !

  • by Bazmanian,

    Bazmanian Bazmanian Dec 25, 2014 10:13 AM in response to jamieclarke
    Level 1 (0 points)
    Dec 25, 2014 10:13 AM in response to jamieclarke

    Just received the PowerBeats 2 Wireless for a Christmas gift.  Noticed the same audio sync issue when viewing video.  Firmware update 1.1.11 (https://www.beatsbydre.com/support/updater.html) solved the issue for me as well.  Thank you Beats for a fix in time for Christmas!  Also looking very forward to listening to music and working out unencumbered at the gym.  Sound quality is incredible.  Very Happy. 

  • by John72980,

    John72980 John72980 Dec 25, 2014 3:51 PM in response to Bazmanian
    Level 1 (9 points)
    Dec 25, 2014 3:51 PM in response to Bazmanian


    I have two bluetooth speakers, both HMDX, but different models.  The smaller one delays about 1/2 second, unusable.  The larger one delays only about 1/16 of a second and is usable.  I suggest that it is the Blutooth devices that are causing the delay and its nothing to do with Windows.

  • by SupplyTheHype,

    SupplyTheHype SupplyTheHype Dec 26, 2014 7:06 PM in response to jamieclarke
    Level 1 (0 points)
    Dec 26, 2014 7:06 PM in response to jamieclarke

    I HAVE FOUND THE FIX!!!!

     

    So apperantly beats offers a way to upgrade the firmware on the earphones. the update is free and us directed to fix the video sound sync problems with the iphone

     

    PowerBeats2 Update description:

     

    Audio for Video:
    Improved audio syncing when watching video content on certain source devices*, specifically Apple products using iOS software
    *Note: certain source devices may still deliver a delay in timing between audio and video output

     

    Compatibility:
    Resolved reconnection issues with an iPhone 6 and iPhone 6 Plus

  • by Kaigra,

    Kaigra Kaigra Dec 27, 2014 11:36 AM in response to SupplyTheHype
    Level 1 (0 points)
    Dec 27, 2014 11:36 AM in response to SupplyTheHype

    I came across this thread after finding a noticable delay on my beats studio wireless headphones and used the beats updater and found that my headphones are up to date with version 1.2.12, but still have a delay.

     

    Does anyone else have a similar situation?

  • by searssd1,

    searssd1 searssd1 Dec 28, 2014 2:37 PM in response to Kaigra
    Level 1 (0 points)
    Dec 28, 2014 2:37 PM in response to Kaigra

    Yes. I have the same problem. Audio/video out of sync. Updater says Beats Studio Wireless phones are up to date. Returning them tomorrow. Really surprised Apple / Beats would fail like this.

  • by noelrr,

    noelrr noelrr Dec 29, 2014 12:37 PM in response to searssd1
    Level 1 (0 points)
    Dec 29, 2014 12:37 PM in response to searssd1

    Same problem with my Beats Studio Wireless. Super frustrating, especially seeing that they have apparently fixed the problem with other Beats products.

  • by Joredhead,

    Joredhead Joredhead Dec 30, 2014 9:45 AM in response to jamieclarke
    Level 1 (0 points)
    Dec 30, 2014 9:45 AM in response to jamieclarke

    I had an issue with my Powerbeats 2 and was extremely upset.  After all, they had just been released!  How could APPLE!!! of all companies do that? 

    I saw all of the posts regarding the audio/video not in sync and I posted as well.  I called also but the answers I received were ridiculous.  One of the reps said that Apple was aware of the issue (how could they NOT be after thousands of posts) and would correct it.  They finally did.  I would be a little patient, they will correct it rather quickly.  I get emails on these feeds and that is how I found out there was a new update. 

    Good luck!

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