HT202716: Update the software on your Apple TV
Learn about Update the software on your Apple TV
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Helpful answers
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Apr 2, 2014 5:38 PM in response to chefwardby vazandrew,That would indicate a network issue.
If on wifi try ethernet.
Make sure router is up to date. Reboot ATV and router.
Go to istumbler (Mac) or netstumbler (PC) to get a report of the network. Look for signal strength and noise.