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At times my screen just turns off

I was using my ipod and it just turned off to the lockscreen with 70% battery left

iPod touch, iOS 7.1, Blue ipod

Posted on Apr 2, 2014 3:31 PM

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Question marked as Best reply

Posted on Apr 2, 2014 3:39 PM

That happens sometimes.

If it keeps recurring:

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

1 reply
Question marked as Best reply

Apr 2, 2014 3:39 PM in response to Prabh114

That happens sometimes.

If it keeps recurring:

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

At times my screen just turns off

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