I am trying to back up my iPhone 4S as instructed by genius bar but when I connect to iTunes and click on devices, the option to back up is grayed out. My WiFi is also grayed out and no longer works. Any help?
iPhone 4S, iOS 6.1.6, wi-fi does not work on device
Hello there, thebrowns1231.
The following Knowledge Base article provides some practical information on ways to backup your iOS device:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Particularly useful, since you are using iTunes:
Use iTunes
You can use iTunes to back up and restore your content on your iPhone, iPad, or iPod touch. Note that iTunes and iOS do not support installing backups of newer versions of iOS onto devices using earlier versions of iOS.
Back up
To back up the content on your iOS device, follow these steps:
- Make sure your computer has the latest version of iTunes.
- Connect your iOS device to your computer.
- Choose File > Devices > Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.You can also back up by syncing your iOS device with your computer. When you use iTunes to sync, backing up is the first step.
To verify that the backup finished successfully, open iTunes Preferences and select the Devices tab. You'll see the name of the device along with the date and time iTunes created the backup.
In regards to your Wi-Fi settings being grayed out, this article is useful as well:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
itunes does not recognize my device
