My ipod's screen is blank even when in the dock. Why?

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My ipod's screen is blank even when in the dock. Why?

I had my ipod plugged into my computer which I was using on battery while making my playlist from itunes. When it came time to transfer onto the ipod, the ipod's screen was blank and not responding. Then I noticed it wasn't showing up on the itunes either. However, I plugged it right into the dock station and it still has a blank screen and not responding when I press on it.

Please help........I need it for my class tomorrow morning.

Thank you.

Venera *****

iPod classic

Posted on Apr 2, 2014 3:54 PM

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Answer 1

pedro d

Community Specialist

Apr 4, 2014 10:46 AM in response to vcocks

Hello there, Venera.

The following Knowledge Base article offers up some practical steps for troubleshooting your issue:

iPod troubleshooting basics and service FAQ

http://support.apple.com/kb/ts1382

Particularly:

Start with these first

Make sure that your computer meets the system requirements for the iPod.

In some cases, simply updating to the latest versions of iTunes and iPod Software may resolve your issue.

Visit the iPod Support page if you have questions about using your iPod or need help with an issue.

Check out these helpful tutorials for more information on updating and troubleshooting your iPod.

Your iPod doesn't respond, won't turn on, or the display remains blank

If your iPod doesn't respond, is "frozen", won't turn on, or nothing appears on the LCD screen check for these possible causes:

If your iPod has a Hold switch, it may be on. Check the Hold switch to make sure it's not in the locked position. If it is, unlock it and try using iPod again.
Tip: Even if the Hold switch is already in the unlocked position, it's sometimes helpful to toggle it so it's locked and unlocked again.

You may need to reset your iPod. Resetting your iPod does not affect your music or data files.

Your iPod's battery may not be charged. Plug your iPod in, wait for a moment, press a button to turn it on, and check the screen. Here are some easy steps to get the most out of your battery. Note: On recent iPod models, when the battery is completely empty, your computer may not recognize your iPod for up to 30 minutes even though it's connected and charging.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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