3 Replies Latest reply: Apr 3, 2014 4:52 AM by lllaass
lollyvon Level 1 Level 1 (0 points)

hey guys, okay so my ipod wont connect to my Itunes at all, and im getting sick of the music that i have on my ipod and want to change it, but i cant, when i put my ipod in the usb port, my computer comes up and all i see is pictures, i go into itunes and theres nothing that comes up ive tried everything that you guys have said on here, restarting it etc, and ive even gone on youtube! but nothing seem to connect it, im getting over it ive deleted itunes off my laptop and then put it back on, nothing, its only when i upgraded my itunes since then nothing has worked,


iPod touch
  • lllaass Level 10 Level 10 (160,485 points)

    See

    iOS: Device not recognized in iTunes for Windows

    - I would start with

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

    or              

    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

    - New cable and different USB port

    - Run this and see if the results help with determine the cause

    iTunes for Windows: Device Sync Tests

    Also see:

    iPod not recognised by windows iTunes

    Troubleshooting issues with iTunes for Windows updates

    - Try on another computer to help determine if computer or iPod problem

  • lollyvon Level 1 Level 1 (0 points)

    algs mate, i ended up getting it going, by using this step

     

    1. Go to Windows 8.1 Control Panel. 
    2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver) 
    3. Right-click, then select properties on the menu list. 
    4. Select the "Hardware" tab at the top  When the properties dialog box opens, once more select properties on the lower right hand button. 
    5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner. 
    6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button. 
    7. Select "Update Driver". 
    8. Select and click "Browse my computer for driver software". 
    9. For Windows 8.1 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.   
    10. Click Next, and let the driver re-install. 
    11. iTunes  11.1.4.62 should open automatically if your iphone is connected already
  • lllaass Level 10 Level 10 (160,485 points)

    That is included in item 5 of the link I provided in myr previous reply

    iOS: Device not recognized in iTunes for Windows

    lollyvon wrote:

     

    algs mate, i ended up getting it going, by using this step

     

    1. Go to Windows 8.1 Control Panel. 
    2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver) 
    3. Right-click, then select properties on the menu list. 
    4. Select the "Hardware" tab at the top  When the properties dialog box opens, once more select properties on the lower right hand button. 
    5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner. 
    6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button. 
    7. Select "Update Driver". 
    8. Select and click "Browse my computer for driver software". 
    9. For Windows 8.1 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.   
    10. Click Next, and let the driver re-install. 
    11. iTunes  11.1.4.62 should open automatically if your iphone is connected already