HT204621: Troubleshooting wireless mouse and keyboard issues

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Charlesocs

Q: Magic Mouse's cursor doesn't move. I have three magic mouse on three apple computers and more or less in the same time they have the same problem. Searching an issue on the web I discover that this problem is very common, but nobody know a solution.

Magic Mouse's cursor doesn't move.

 

I have three magic mouse on three apple computers (two imac - one snow leopard, other Lion - and one macbookpro - snow leopard) and more or less in the same time, couriously, they have the same problem. Searching an issue on the web I discover that this problem is very common, but nobody know a solution.

 

I tried to put them in silica gel to eliminate the humidity

I tried to use them with others computers and it doesn't work to.

I am using good batteries.

I tried uninstal and reinstal the magic mouse.

Others functions of the magic mouse are ok.

Simple UBS mouse work well in my computers.

 

I went to the apple store and they told me that I should buy new magic mouse. I do not think right because mine are new and do not want to risk having the same problem soon.

 

Does someone can help me?

Mac OS X (10.7.5)

Posted on Apr 2, 2014 7:21 PM

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Q: Magic Mouse's cursor doesn't move. I have three magic mouse on three apple computers and more or less in the same time they have t ... more

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  • by seventy one,

    seventy one seventy one Apr 3, 2014 12:22 AM in response to Charlesocs
    Level 6 (15,155 points)
    Peripherals
    Apr 3, 2014 12:22 AM in response to Charlesocs

    The mice are probably interfering with each other.  Check out these notes, in particular, item 4.

    • Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.