4 Replies Latest reply: Apr 4, 2014 7:40 AM by Timaun
Timaun Level 1 (0 points)

2/3/14: I just updated numbers to newest version and found that numbers quits to home screen when I tap the information icon on "function  help", it starts to load the "help" then quits. It happens on both my ipad3 & iphone5. I tried restarting the devices but it didn't help.


iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 7.1, Numbers ver 2.2 (1259)
  • Texas Mac Man Level 8 (46,565 points)

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430

     

    iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch

    http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/

     

    Troubleshooting apps purchased from the App Store

    http://support.apple.com/kb/TS1702

     

    Delete the app and redownload.

    Downloading Past Purchases from the iTunes Store, App Store and iBooks Store

    http://support.apple.com/kb/ht2519

     

    Cheers, Tom 

  • Timaun Level 1 (0 points)

    Tom,

    Thanks I tried resetting it and it didn't work.

     

    I'm reluctant to delete the app and reinstall because I have many files that will also be deleted when I remove the app.

     

    I think this is a bug in the new version and am wondering if anyone else has the same problem.

     

    Thanks

  • Timaun Level 1 (0 points)

    Update 4:42pm

    I've discovered that it seems ios7.1 is causing the native apple help system to crash.

     

    Numbers, pages and keynote all crash when you access their help system

    I have this problem in both my iPad 3 and iPhone 5

     

    I'm not sure if it has something to do with my Apple ID since it goes across devices.

     

    I've already tried

    +  a hard restart and

    +  deleting the apps then reinstalling them and

    +  shutting off iCloud but

     

    nothing has fixed it

  • Timaun Level 1 (0 points)

    This fixed my problem ...

    Goto  Settings->General->Accessibility->Button Shapes: make sure it's set to OFF

     

     

    Thanks to Mike , From his post...

     

    MikeHejjas

    This helped meRe: Anyone else experience iWork 2.2 apps crashing?

    Apr 4, 2014 1:45 AM (in response to MikeHejjas)

    This is a 2nd update to my original post.  After the iWork Team received my crash dumps, they sent email asking if I had any Accessibility features enabled, among other things.  I did.  To make a long story short, I had Settings->General->Accessibility->Button Shapes (newly awailable in iOS 7.1) set to On, and when I changed it back to Off (the default value), all five apps stopped crashing when I accessed their Help pages.  Turning that setting back On immediately caused the crashes to reoccur.  I sent email to the iWork Team telling them of my findings.  So, at least in my case, the workaround solution is to turn that setting Off if I want to access Help, and hopefully Apple will provide the actual fix (most likely in an incremental release to iOS 7.1) in the near future...