I just updated numbers to newest version and found that numbers quits to home screen when I tap the information icon on "function help", it starts to load the "help" then quits this happens on both my ipad3 & iphone5

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I just updated numbers to newest version and found that numbers quits to home screen when I tap the information icon on "function help", it starts to load the "help" then quits this happens on both my ipad3 & iphone5

2/3/14: I just updated numbers to newest version and found that numbers quits to home screen when I tap the information icon on "function help", it starts to load the "help" then quits. It happens on both my ipad3 & iphone5. I tried restarting the devices but it didn't help.

iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 7.1, Numbers ver 2.2 (1259)

Posted on Apr 3, 2014 4:35 AM

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Answer 1

Apr 3, 2014 5:01 AM in response to Timaun

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430

iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch

http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/

Troubleshooting apps purchased from the App Store

http://support.apple.com/kb/TS1702

Delete the app and redownload.

Downloading Past Purchases from the iTunes Store, App Store and iBooks Store

http://support.apple.com/kb/ht2519

 Cheers, Tom
😉

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Answer 2

Timaun Author

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Apr 3, 2014 5:21 AM in response to Texas Mac Man

Tom,

Thanks I tried resetting it and it didn't work.

I'm reluctant to delete the app and reinstall because I have many files that will also be deleted when I remove the app.

I think this is a bug in the new version and am wondering if anyone else has the same problem.

Thanks

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Answer 3

Timaun Author

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Apr 3, 2014 2:02 PM in response to Timaun

Update 4:42pm

I've discovered that it seems ios7.1 is causing the native apple help system to crash.

Numbers, pages and keynote all crash when you access their help system

I have this problem in both my iPad 3 and iPhone 5

I'm not sure if it has something to do with my Apple ID since it goes across devices.

I've already tried

+ a hard restart and

+ deleting the apps then reinstalling them and

+ shutting off iCloud but

nothing has fixed it

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Answer 4

Timaun Author

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Apr 4, 2014 7:40 AM in response to Timaun

This fixed my problem ...

Goto Settings->General->Accessibility->Button Shapes: make sure it's set to OFF

Thanks to Mike , From his post...

MikeHejjas

This helped meRe: Anyone else experience iWork 2.2 apps crashing?

Apr 4, 2014 1:45 AM (in response to MikeHejjas)

This is a 2nd update to my original post. After the iWork Team received my crash dumps, they sent email asking if I had any Accessibility features enabled, among other things. I did. To make a long story short, I had Settings->General->Accessibility->Button Shapes (newly awailable in iOS 7.1) set to On, and when I changed it back to Off (the default value), all five apps stopped crashing when I accessed their Help pages. Turning that setting back On immediately caused the crashes to reoccur. I sent email to the iWork Team telling them of my findings. So, at least in my case, the workaround solution is to turn that setting Off if I want to access Help, and hopefully Apple will provide the actual fix (most likely in an incremental release to iOS 7.1) in the near future...

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