Why can't I open facebook videos on my ipad and iphone?

Question

Why can't I open facebook videos on my ipad and iphone?

Why can't I open facebook videos on my ipad and iphone any more? I used to be able to open most but now I can't open any. Now it just comes up with a message 'unable to play video.Check your internet connection and try again' There is nothing wrong with my internet connection. I am on wifi and full signal strength. This is happening on both ipad and iphone. It's not the problem where sometimes a video wants Adobe to open it. This message comes up as soon as you try to click on the video play button in the video. Can anyone tell me how to resolve this please?

iPhone 4S, iOS 5.1

Posted on Apr 3, 2014 9:15 AM

Reply

Answer 1

griff w

Level 4

3,622 points

Apr 5, 2014 6:22 AM in response to Champagne_femme

Hi there Champagne_femme,

You may find the troubleshooting steps in the article below helpful.

iOS: An app you installed unexpectedly quits, stops responding, or won’t open

http://support.apple.com/kb/ts1702

-Griff W.

Reply

Answer 2

Apr 6, 2014 9:01 AM in response to griff w

Thanks for this Griff but it's not the app that isn't responding. I am in the facebook app (on both iPhone and iPad) and the app is working fine but if people post a video I can't look at the video on the iPhone or iPad. i always used to be able to but now it keeps coming up with the message I mentioned above. So I can no longer watch videos from facebook on either my iPad or iPhone. Here is a screen shot of my phone of what is happening. As you can see I have full wifi so there is nothing wrong with my internet connection. This is really annoying as I used to be able to watch videos on both phone and ipad out of facebook. now I can't. Hope you can help. regards and thanks Vicki

Reply

Answer 3

sebag75

Level 1

4 points

Dec 14, 2014 8:46 PM in response to Champagne_femme

HI Vicky.

I Have almost same issue but I can watch FB videos on my iPad Air but I am getting exactly the same error like you on my iPhone 6 plus :(

I am doing research about this but so far I didn't find anything. Will let you know if I find any resolution to this. Thanks

Reply

Answer 4

iniffiT

Level 1

0 points

Dec 17, 2014 6:16 AM in response to Champagne_femme

Is it only Facebook videos? If so, you may want to remove Facebook and add it again. That's why Griff posted that link.

To test, try to load a video on Youtube, or a different streaming app. If it loads there, you can safely assume that the Facebook app is what's giving you a problem, and you should remove it and download it again.

Reply

Answer 5

sebag75

Level 1

4 points

Dec 17, 2014 7:14 AM in response to iniffiT

Hi. It's only my FB app. YouTube is working fine. Even when I go to FB in Safari on my iPhone 6 plus the videos are playing - no problem. I did remove FB app reinstalled it but stil can't play videos on it. 😟 I did reset my Network Settings but it didn't help either. Frustrated ...

Reply

Answer 6

jimkraz

Level 2

205 points

Dec 17, 2014 8:18 AM in response to sebag75

Download google chrome and use that to log into facebook, then most of your movies should work.

Reply

Answer 7

AmishCake

Level 6

9,635 points

Dec 17, 2014 9:55 AM in response to Champagne_femme

Have you tried this:

Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).

Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

Reply

Answer 8

BrianAlt

Level 1

4 points

Sep 11, 2015 1:03 PM in response to Champagne_femme

This is a really old post, but I just had this problem. I found when I downloaded it on the computer that the original video was in FLV (Flash Video) format. I converted it to MP4, uploaded the MP4 and, voila, no more problems.

Reply