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ChrisLovett Author

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My iPhone 5s wont show up in my iTunes, niether will my iPod 5, I am running Windows 8.1 and have been looking around and people who have a similar problem are having to update their driver and it works, however my laptop says that the driver is updated?

My iPhone 5s wont show up in my iTunes, niether will my iPod 5, I am running Windows 8.1 and have been looking around and people who have a similar problem are having to update their driver and it works, however my laptop says that the driver is updated?

iPhone 5s, iOS 7.1

Posted on Apr 3, 2014 11:27 AM

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1 reply

Community Specialist

Apr 5, 2014 10:55 AM in response to ChrisLovett

Hello Chris,

Thank you for the details of teh issue you are experiencing with your iPod and iPhone not appearing in iTunes.

I recommend reviewing this article for steps to take when your iPod is not recognized in iTunes:

iPod not appearing in iTunes

http://support.apple.com/kb/TS3716

I recommend this article to troubleshoot your iPhone not appearing in iTunes:

iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538

Thank you for using Apple Support Communities.

Best,

Sheila M.

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My iPhone 5s wont show up in my iTunes, niether will my iPod 5, I am running Windows 8.1 and have been looking around and people who have a similar problem are having to update their driver and it works, however my laptop says that the driver is updated?

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