My screen went black but still rings
My screen is black but still rings. What do I do
iPhone 4S, iOS 7
My screen is black but still rings. What do I do
iPhone 4S, iOS 7
Hi;
I have the same problem and the same Iphone (6s) and when i get a call the phone is ringing and vibrating but the screen is black so i cant answer it. Also sometimes i cant wake up the phone i mean the buttons cant open the menu.. did u solve this problem?
Thank you...
Hi;
I have the same problem and the same Iphone (6s) and when i get a call the phone is ringing and vibrating but the screen is black so i cant answer it. Also sometimes i cant wake up the phone i mean the buttons cant open the menu.. did u solve this problem?
Thank you...
Hello Bradley,
I would be concerned too if my iPhone screen remained dark when the phone was on. I recommend the following steps for the issue you described:
Display has no backlight or dark screen
- Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
- Try turning iPhone off and then on again.
- While connected to the iPhone charger, try to reset the iPhone.
- If the low-battery screen appears, charge the iPhone.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Thank you for using Apple Support Communities.
Best,
Sheila M.
Sounds like a hardware issue with the proximity sensor.
Take your iPhone to an Apple store or other Apple authorized service location to have this issue diagnosed.
Or contact Apple support: https://support.apple.com/HT201232
Hi
I have an iPhone 6s running on iOS 10.2. I am facing the same issue. Sometimes My phone screen remain black while it is ringing unless I pick up the phone or move it or shake it. If I keep it as ringing then it will be remain black. This problem is pretty much annoying for me as I missed a lot of calls because of this issue.
I have reset my phone several times even I reset it in recovery mode. But nothing is woking.
Please help. This problem is a very critical issue.
Is it a hardware issue?
My screen went black but still rings