Q: I can not access the App Store

Hi Darshak,

When troubleshooting iTunes Store connection issues, the following articles provide the best information:

First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

If the above did not resolve your issue, refer to the following:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

 

- Make sure your date, time, and time zone are correct in Settings > General > Date & Time.

          Note: Time Zone may list another city in your time zone.

 

- Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.

 

- Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.

          Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.

 

- Make sure that you have an active Internet connection. You can check the user guidefor your device for help with connecting to the Internet.

 

- Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.

 

- Try resetting (turning off and then on again) your Wi-Fi router.

 

- If the issue persists, try troubleshooting your Wi-Fi networks and connections.

Thanks,

Matt M.