1 Reply Latest reply: Apr 5, 2014 7:54 AM by matt00
kassburn Level 1 Level 1 (0 points)

I have an iPad mini first génération and iOS 7.1 ... And The signal Is frequently interrupted ... I cannot play online or use correctly sites That require a continuous connection.

Any idea what have to be done to gain serenity ?!


MacBook Pro, OS X Mountain Lion (10.8), Macbook pro 13" october 2011 cpu i7
  • Community Specialists Community Specialists (4,010 points)

    Hey kassburn,

     

     

    Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your iPad mini. The following resource may help to resolve your issue:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    [...]

     

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).

     

    2. Check for sources of potential interference.

     

    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.

     

    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including

              - previously connected Wi-Fi networks and passwords

              - recently used Bluetooth accessories

              - VPN and APN settings

     

    Thanks,

     

    Matt M.