1 Reply Latest reply: Apr 5, 2014 12:32 PM by pedro d
Megatron33 Level 1 Level 1 (0 points)

I have experienced Wifi connection issues since the 7.1 upgrade on my Iphone, any tips on fixing the issue?


iPhone 4, iOS 7.1
  • pedro d Community Specialists Community Specialists (2,700 points)

    Hello there, Megatron33.

     

    The following Knowledge Base article offers up some great basics and then a few more in-depth steps for troubleshooting issues with Wi-Fi on your iOS device:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    If the issue persists, then continue with the other recommendations.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.