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iMac / Programs freeze at random times.

My mac is running slow and everytime I use excel the entire program freezes (the spinning beach ball doesn't stop until I restart or force quit the program) and when I have to save a file it freezes all over again or it takes forever (15+ minutes to save.) How can I fix this?

iMac, OS X Mavericks (10.9.2), Intel Processor

Posted on Apr 3, 2014 3:29 PM

Reply
1 reply

Apr 5, 2014 12:38 PM in response to Macrookie03

Hello there,Macrookie03.


The following Knowledge Base article has some practical steps for troubleshooting issues with applications not functioning as expected:


Mac OS X: How to troubleshoot a software issue

http://support.apple.com/kb/ht1199


In your case, since it seems to be isolated to Excel:

If the issue occurs in one application only

For example, one application does not open or unexpectedly quits. Mac OS X v10.4 and later can help with applications that unexpectedly quit by offering to open the application with default settings. If this doesn't help, skip to "Drag the application to the Trash and reinstall it if the issue persists..." below.

  1. Make sure you are using the latest version of the software. Check with the manufacturer if the product is published by a third party.
  2. If the issue only occurs while using a specific document, try creating a new document or replacing your document with a backup. Your document may be damaged. If possible, try testing with either a new file or a known-good file.
  3. Drag the application to the Trash and reinstall it if the issue persists. Some Apple applications that may have been included with your computer can be reinstalled by using the Install, Restore, or iLife disc that came with the computer. See these links for more information:

Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

iMac / Programs freeze at random times.

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