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All replies
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Helpful answers
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Apr 3, 2014 3:01 PM in response to djmedby Frank Caggiano,See Troubleshooting Professional Application Serial Numbers for a possible resolution.
BTW how are you trying to upgrade to 3?
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Apr 3, 2014 8:24 PM in response to Frank Caggianoby djmed,Just by putting it in to my super drive. and going thru the steps.
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Apr 3, 2014 8:28 PM in response to djmedby Frank Caggiano,Try the steps in the link I supplied. If that fails to work you will need to contact Apple see Pro Application Replacement Serial Numbers
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Apr 3, 2014 9:03 PM in response to djmedby djmed,I did those steps and it didn't work. Thanks for you help. I'll contact Apple tomorrow.
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Apr 4, 2014 6:46 AM in response to djmedby léonie,You checked for letters that can easily be confused, as described in the document Frak Caggiano linked to, right?
When you entered the Aperture 1 serial number, did you type it using the numerical keypad? Entering the serial number must be done using the main section of the keyboard for some reason.