I'm currently using a macbook pro. Running OS X version 10.9.2. Safari Version 7.0.3 (9537.75.14)
Safari has been working fine for me since I updated it a couple weeks ago. Today I came home from work and all of a sudden I go to open safari and it is not working. It will not load any webpage. Doesnt even seem to be attempting to load a web page.
Can somebody please help me fix this issue?
It would be greatly appreciated.
OS X Mavericks (10.9.2)
Might be a malware issue.
Follow the instructions for removing Genieo > Remove Genieo(InstallMac) on Mac | Fix-KB
Double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:
www.google.com
Launch the Network Utility application.
Step 1
Select the Lookup tab and paste into the address field (command-V). Press return. Post the output that appears below – the text, please, not a screenshot.
Step 2
Select the Ping tab and do the same. Please enter the same input as you did in Step 1. Don't use the output of Step 1 as input to Step 2.
Important Note
Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.
I solved the issue before reading the two replies.
I reinstalled the software, (maverick), it took a couple hours to download and install. After it was finished, the browswer (safari) was working normally again.
Hey I have the same problem. I cant safari to even try to load anything, but I'm using Chrome and its working just fine. I did the test you told the other guy to do...
Step 1-
www.google.com -> 74.125.225.17, 74.125.225.19, 74.125.225.18, 74.125.225.16, 74.125.225.20
Step 2-
Ping has started…
PING www.google.com (74.125.225.20): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.google.com ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
I'm at my college when I found Safari to be having problems; and I dont know if this has anything to do with anything at all but I just put in a nice SSD as my boot drive for my macbook pro. I used Carbon Copy Cloner app to clone most of my OS to my SSD. I dont think it would have much to do with that but I dont know...
If you can help that would be amazing since I use Safari for most of my web browsing.
Lookup has started…
Trying "www.google.com"
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40953
;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;www.google.com. IN ANY
;; ANSWER SECTION:
www.google.com. 140 IN A 74.125.225.148
www.google.com. 140 IN A 74.125.225.145
www.google.com. 140 IN A 74.125.225.144
www.google.com. 140 IN A 74.125.225.146
www.google.com. 140 IN A 74.125.225.147
www.google.com. 140 IN AAAA 2607:f8b0:4009:803::1010
Received 140 bytes from 192.168.1.1#53 in 25 ms
next one for ping
Ping has started…
PING www.google.com (74.125.225.82): 56 data bytes
64 bytes from 74.125.225.82: icmp_seq=0 ttl=57 time=156.776 ms
64 bytes from 74.125.225.82: icmp_seq=1 ttl=57 time=138.161 ms
64 bytes from 74.125.225.82: icmp_seq=2 ttl=57 time=40.508 ms
64 bytes from 74.125.225.82: icmp_seq=3 ttl=57 time=62.378 ms
Request timeout for icmp_seq 4
64 bytes from 74.125.225.82: icmp_seq=4 ttl=57 time=1170.964 ms
64 bytes from 74.125.225.82: icmp_seq=5 ttl=57 time=418.611 ms
64 bytes from 74.125.225.82: icmp_seq=6 ttl=57 time=307.900 ms
64 bytes from 74.125.225.82: icmp_seq=7 ttl=57 time=76.552 ms
64 bytes from 74.125.225.82: icmp_seq=8 ttl=57 time=51.382 ms
64 bytes from 74.125.225.82: icmp_seq=9 ttl=57 time=43.716 ms
--- www.google.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 40.508/246.695/1170.964/330.488 ms
Go to terminal and enter these commands one after the other
sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.discoveryd.plist
sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.discoveryd.plist
I recently had the same problem. An Apple tech walked me through all the usual troubleshooting steps including reinstalling the system. Still no help. But, going back through the release notes on Safari 8.0.6, I saw it was largely a security release. I finally found a solution that worked for me, maybe it will work for you. I opened SYSTEM PREFERENCES / SECURITY & PRIVACY and turned on FIREWALL. Never had to use this feature before, but as soon as I turned it on, Safari worked.
Good luck.
Thanks ! 🙂
This really helped...
This happened to me after upgrading my iMac to Yosemite. And when I attempt your commands, I receive "No such file or directory".
ugh. ideas?
., Thanks man! Solved.
Safari is not working!
