HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
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Helpful answers
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Apr 3, 2014 10:27 PM in response to rahijaroraby DT_moon,what does the itunes error report log say?
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Apr 3, 2014 10:32 PM in response to rahijaroraby DT_moon,i have only about 30mins now.
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Apr 4, 2014 1:32 AM in response to rahijaroraby RajaRani,Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
- Use another USB cable.
- Plug your cable into a different USB port on your computer.
- Try a different dock connector (or no dock).
- Add (or remove) a USB hub between your device and computer.
- Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.