HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
rahijarora

Q: hi my iphone 5 in not restoering when i attech my laptop its showing me unknown error 4013

can u help me pls?

iPhone 5, iOS 7.1

Posted on Apr 3, 2014 9:15 PM

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Q: hi my iphone 5 in not restoering when i attech my laptop its showing me unknown error 4013

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  • Helpful answers

  • by DT_moon,

    DT_moon DT_moon Apr 3, 2014 10:27 PM in response to rahijarora
    Level 1 (25 points)
    Apr 3, 2014 10:27 PM in response to rahijarora

    what does the itunes error report log say?

  • by DT_moon,

    DT_moon DT_moon Apr 3, 2014 10:32 PM in response to rahijarora
    Level 1 (25 points)
    Apr 3, 2014 10:32 PM in response to rahijarora

    i have only about 30mins now.

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  • by RajaRani,

    RajaRani RajaRani Apr 4, 2014 1:32 AM in response to rahijarora
    Level 4 (1,455 points)
    iPhone
    Apr 4, 2014 1:32 AM in response to rahijarora

    Check USB connections

    Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you checked your connections and are still seeing the error message, check for hardware issues.