Apple Event: May 7th at 7 am PT
Every time I try and go into my app store on my mac to update my apps, it sits there loading before a box pops up and say "App store cannot verify a secure connection with the App store. Would you like to connect anyway?" I press continue and it just sits on a black screen and I can't do anything.
What can i do to fix it?
MacBook Pro
This procedure is complicated, but you probably won't have to do all of it.
Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.
Step 1
Check the status of the service. If it's down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Check that the date (including the year) and time shown by your system clock are correct.
Step 3
Restart your router and your broadband device, if they're separate.
Step 4
If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.
Step 5
Boot in safe mode and test.
Step 6
Make sure Parental Controls aren't active for your account.
Step 7
Follow the instructions in this support article to change your DNS settings. If there's no change, revert the settings.
Step 8
If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.
Step 9
Launch the Keychain Access application. In the Keychains list, there should be items named System and System Roots. If not, select
File ▹ Add Keychain
/Library/Keychains/System.keychain /System/Library/Keychains/SystemRootCertificates.keychain
When using this certificate: Use System Defaults
From the menu bar, select
Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select the login keychain. Delete any expired or otherwise invalid certificates.
Log out, log back in, and test.
Step 10
Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?
If not, back up all data, then triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Move all the files in the folder that opens to the Trash. You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.
Step 11
If you've moved to a different country, select
Store ▹ View My Account
from the App Store menu bar, then click
Change Country or Region
and update your billing information.
This procedure is complicated, but you probably won't have to do all of it.
Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.
Step 1
Check the status of the service. If it's down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Check that the date (including the year) and time shown by your system clock are correct.
Step 3
Restart your router and your broadband device, if they're separate.
Step 4
If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.
Step 5
Boot in safe mode and test.
Step 6
Make sure Parental Controls aren't active for your account.
Step 7
Follow the instructions in this support article to change your DNS settings. If there's no change, revert the settings.
Step 8
If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.
Step 9
Launch the Keychain Access application. In the Keychains list, there should be items named System and System Roots. If not, select
File ▹ Add Keychain
/Library/Keychains/System.keychain /System/Library/Keychains/SystemRootCertificates.keychain
When using this certificate: Use System Defaults
From the menu bar, select
Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select the login keychain. Delete any expired or otherwise invalid certificates.
Log out, log back in, and test.
Step 10
Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?
If not, back up all data, then triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Move all the files in the folder that opens to the Trash. You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.
Step 11
If you've moved to a different country, select
Store ▹ View My Account
from the App Store menu bar, then click
Change Country or Region
and update your billing information.
In my case, none of the steps worked. The MAS and iTunes store both gave me a blank screen with nothing showing in it. The buttons at the top light up, but no page is displayed.
What previously happend to get me to this point? I had rebuilt a start up disk and in that process installed an older 9.0 Mavericks on top of a new version. I suspect that this has something to do with it.
Going by the list of steps you provided... (others check OK)
Step 7 DNS was a problem but made no difference. Other OS on this machine internal booted normally. They showed MAS and iTunes. NO OTHER user in problem boot drive fixes the issue. But another disk drive, booting from a working OS does. So its something on the install of the OS, which makes sense to me.
Step 9 Kechain access. Many certificatesin System Roots with the Blue Custom Trust settings icon. However cannot change any of them to Default. All Apple Certificates seem to be OK. However, when opening iTunes many notifications about certificates are displayed with the option to continue. After hitting continue to those, I have the same problem in iTunes Store- blank screen.
Step 11 NA, I never get to Store screen.
why isn't my app store on my mac working?
