HT204396: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch

Learn about Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
Princessmommy80

Q: In-app purchased by a minor

My 6year old daughter has made many purchases from the app called Hay Day. How can I get help in getting a refund for in-app purchases made by a minor?

iPad, iOS 7.1

Posted on Apr 3, 2014 9:26 PM

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Q: In-app purchased by a minor

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 3, 2014 11:57 PM in response to Princessmommy80
    Level 10 (134,181 points)
    iTunes
    Apr 3, 2014 11:57 PM in response to Princessmommy80

    You can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If you haven't already done so then to try and stop it happening again you can use Settings > General > Restrictions on your iPad to turn in-app purchases off, and you can require your password to be entered for every download