iTunes says computer is not authorized to play file, but it definitely is

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Level 1

8 points

iTunes says computer is not authorized to play file, but it definitely is

Hello.

I recently bought Ministry of Sound's 90s Anthems 2 on iTunes. All the files have downloaded, but certain ones won't play. When I try to click them, I get the error message: 'This computer is not authorized to play X. Would you like to authorize it?' See below.

The computer is authorized. I purchased this album for £9.99. My computer is the only authorized computer on my account. If I log into my account as it says in the error message, it tells me the computer is already authorized and STILL won't let me play the tracks. Can anyone help?

Paul

Posted on Apr 4, 2014 5:53 AM

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Answer 1

turingtest2

Level 10

278,297 points

Apr 4, 2014 6:21 AM in response to mrmetacrisis

Authorization should only be required to play "protected" media whereas the tracks should be classed as "purchased". It is likely that the tracks are corrupt. Assuming you are in a region where you are allowed to redownload your past music purchases (like the U.K.), delete the broken tracks from your iTunes library (but do not hide from iCloud), close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.

While downloading click the small download activity widget underneath the search box and make sure Allow Simultaneous Downloads is unticked.

If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.

See also:

HT5085: iTunes in the Cloud and iTunes Match Availability

HT2519: Downloading past purchases from the App Store, iBookstore, and iTunes Store

tt2

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