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MacbookPro (Late 2013) FaceTime/iMessage suddenly stopped working "FaceTime Failed"

FaceTime/iMessage suddenly stopped working "FaceTime Failed" although i am calling the same number, what can i do to fix this?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.2)

Posted on Apr 4, 2014 11:02 AM

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Question marked as Best reply

Posted on Apr 6, 2014 11:35 AM

Hello cameronmhill,


It sounds like you are unable to use FaceTime on your Mac with an error that it has failed. I recommend these troubleshooting steps from the article named:


FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/ts4185

  • Check that your email address is verified in FaceTime > Preferences.

    If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.

  • Toggle FaceTime off and on in FaceTime > Preferences.
  • If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in

Troubleshooting FaceTime for Mac

You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.If you encounter issues making or receiving FaceTime calls, try the following:

  • Verify that FaceTime is enabled in FaceTime > Preferences.

    If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

  • Verify that the Date, Time, and Time Zone are set correctly:
    1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
    2. Enable "Set Automatically".
    3. Click the Time Zone tab and confirm the closest city is correct


Thank you for using Apple Support Communities.

All the best,

Sterling

3 replies
Question marked as Best reply

Apr 6, 2014 11:35 AM in response to cameronmhill

Hello cameronmhill,


It sounds like you are unable to use FaceTime on your Mac with an error that it has failed. I recommend these troubleshooting steps from the article named:


FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/ts4185

  • Check that your email address is verified in FaceTime > Preferences.

    If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.

  • Toggle FaceTime off and on in FaceTime > Preferences.
  • If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in

Troubleshooting FaceTime for Mac

You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.If you encounter issues making or receiving FaceTime calls, try the following:

  • Verify that FaceTime is enabled in FaceTime > Preferences.

    If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

  • Verify that the Date, Time, and Time Zone are set correctly:
    1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
    2. Enable "Set Automatically".
    3. Click the Time Zone tab and confirm the closest city is correct


Thank you for using Apple Support Communities.

All the best,

Sterling

MacbookPro (Late 2013) FaceTime/iMessage suddenly stopped working "FaceTime Failed"

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